General Manager, Marquee Stores

As America'™s Un-carrier, T-Mobile US, Inc. (NYSE: 'Å“TMUS') is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company'™s advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Wash., T-Mobile US operates its flagship brands, T-Mobile and MetroPCS. It currently serves approximately 58 million wireless subscribers and provides products and services through 70,000 points of distribution.

General Manager, Marquee StoresThe General Manager, Marquee Stores provides day-to-day operational oversight and leadership for T-Mobile's largest and most advanced retail environments. Responsible for delivering an exceptional customer experience by training and developing an amazing team of customer service, sales and operations associates with strong brand and product knowledge and a passion for exceeding shopper expectations. Achieves store objectives by leveraging strong Strategic Thinking and Results Focus abilities and by holding employees to rigorous operating and service standards while closely monitoring store results. Through a strong Customer Focus establishes a loyal customer base and serves as Brand Ambassador in the community for the company's marquee locations. This leader is also responsible for driving significant sales volume and sharing best practices with peers

• Oversees day-to-day operations of marquee retail store and ensures an exceptional customer experience for through friendly high-energy and knowledgeable staff in an exciting, dynamic store atmosphere. Accountable for all aspects of store operations through partnership with purchasing, merchandising, and corporate operations. Complies with expense control procedures and efficiently staffs store to maintain tight labor controls.
• Leads and directs a large team of retail employees including Sales Managers, Assistant Managers, Sales Associates, Operations associates in achieving aggressive sales and service objectives.
• Attracts, hires, trains, inspires and retains top talent through proactive development and succession planning efforts. Coaches and develops store team to meet T-Mobile retail strategy.
• Works in close partnership with Corporate teams to maximize support and deliver exceptional return on large platform retail concept. Share best practices and learning with larger field sales organization. Supports a test and learn environment.
• Ensures customer satisfaction in all areas of sales and service by demonstrating T-Mobile selling practices and ensuring customers and associates are operating in a high energy and comfortable environment.
• Provides input to key performance indicators, measures performance to deliver on objectives, quotas and KPIs. Develops and implements a strategic store plan to ensure store performance targets are met or exceeded.
• Ensures policies and procedures are communicated and followed by team members. Takes ownership for team performance and behavior.
• Represents T-Mobile in the surrounding community, sets a high bar for involvement and relevance. Supports community and other events that promote T-Mobile and drives shopper traffic and transactions.
• Also responsible for other Duties/Projects as assigned by business management as needed.

• 5 years retail store management experience with at least 3 years of general management experience
• A bachelor's degree or a minimum of some college or equivalent management experience
• Passion, integrity and energy necessary to create a dynamic work environment necessary to deliver a world class shopping experience
• Strong background in building and managing large teams and handling complex HR programs and issues
• Ability to lead multiple functions within a single store environment
• High level of Executive Maturity to handle Senior Leadership visits and enhanced career visibility; thrive on getting lots of exposure
• Strong Change and Innovation capabilities to keep in front of a fast paced and dynamic business venture
• Strong business and financial acumen in a sales and operational environment including knowledge of P/L management
• The ability to work a flexible schedule, including evenings and weekends
• High comfort level with retail mobility systems/tablet technology

Desired

• This position is equivalent to District Manager / Regional Manager positions in most organizations and multi-unit or similar level of responsibility is beneficial
• Advanced communications skills within the store and externally within the community
• Proficient computer skills and knowledge of common business applications, such as web browsers, Outlook, Microsoft Office specially Excel
• Strong knowledge of local city and community.
• Ability to speak another language (language needs can vary by location).