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in Plainwell, MI

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Hours Full-time, Part-time
Location Plainwell, MI
Plainwell, Michigan

About this job

Job Description

Position Purpose:

Associates in store Customer Service/Delivery positions are responsible for ensuring an outstanding customer order fulfillment experience. Direct customer interaction is frequently required for these positions, which are often the first and/or last impression presented to the customer. Whether directing customers to store departments or merchandise, answering customer questions on product order status, or delivering products directly to a customer s home, these positions play a critical role in ensuring the highest level of customer satisfaction. Specific Customer Service/Delivery positions may include: Customer Services Representative, Delivery Driver Associate, Delivery Puller Associate, Delivery/Will Call Coordinator, Door Monitor Associate, and Phone Center Associate.

Major Tasks, Responsibilities & Key Accountabilities:

  • Execute all steps of the order fulfillment process within the store
  • Scheduling/Prioritizing all deliveries for the store and communicating any availability and/or limitations to fellow Associates so that the best possible service is maintained by setting realistic expectations
  • Approaching and greeting Customers
  • Asking open-ended questions and expressing interest in projects in order to put the Customer at ease, determine the Customer s level of expertise and determine Customer needs

  • Answering questions about merchandise knowledge for the Customer s level of expertise

  • Leading Customers to merchandise that fits their needs
  • Checking aisles to make sure inventory is stacked neatly and out of the way of Customers
  • Pulling items from shelves and transporting to appropriate areas

  • Gathering the product mix to fill orders in a timely manner
  • Maneuvering large bundles of merchandise throughout store
  • Creating space for delivery orders and will calls until they are moved out of the store

  • Nature and Scope:
  • Due to forklifts and other heavy equipment traveling through the store, temporary cracks may appear in the floor, causing an uneven walking surface

  • The warehouse environment can be dusty and noisy

  • Doors are frequently open, causing drafts and interior temperature changes

  • Floors around work area may become slippery during wet weather conditions

  • May have to handle merchandise and work with tools with sharp edges

  • Passing forklifts emit gas fumes

  • Tools, supplies and related merchandise may contain hazardous materials


  • Environmental Job Requirements:


    Environment:

    Usually in a comfortable environment but with regular exposure to factors causing moderate physicaldiscomfort from such things as dust, fumes or odors


    Travel:

    Typically requires overnight travel less than 10% of the time
    .

    Minimum Qualifications

    Must be eighteen years of age or older

    Must be legally permitted to work in the United States
    A valid drivers license and proof of insurance is required for driving
    positions


    Additional Minimum Qualifications:


    Education Required:

    The knowledge, skills and abilities typically acquired through the
    completion of a high school diploma and/or GED

    Physical Requirements:
    Must continuously stand or walk or regularly requires
    lifting/handling/carrying material or equipment of moderate weight (8-20 pounds)

    Additional Qualifications:

    Physical Job Requirements

  • Bending, stooping, reaching, twisting, lifting, pushing, pulling and moving items

  • -Requires the ability to move around the store and maneuver
    merchandise when necessary
  • Responding to public address system announcements

  • -Requires listening for customer service calls, personal pages and
    general information announcements
  • Walking and Standing

  • -Requires moving around the store to assist Customers
  • Identifying and reading reports, tickets and UPC
    labels

  • -Requires recognizing, identifying and using merchandise and
    necessary reports
    .

    Preferred Qualifications

    Knowledge, Skills, Abilities and Competencies:
  • Attention to Detail: Concentrates for an extended period of time; catches errors before completing assignments; maintains high quality standards for his/her work

  • Customer Driven: Provides outstanding customer service (to both internal and external customers); follows through on responsibilities to customers; recovers from any errors made and leaves customer satisfied

  • Gets Things Done: Demonstrates the ability to get results despite a large workload, competing demands and a fast-paced environment

  • Acts with Integrity: Demonstrates responsible and honest behavior in all Home Depot roles
  • .