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About this job

Our vision at Petco is Healthier Pets. Happier People. Better World. We’re making things better for pets, people and the planet through our Think Adoption First philosophy, the Petco Foundation and other important initiatives that focus on putting animals first, educating pet parents and reducing our carbon footprint. The journey starts with knowledgeable, passionately engaged associates who are proud to recommend Petco as a place to work, who believe in our Vision and who are committed to delivering a superior customer experience.

From our retail stores and our network of Distribution Centers to our Corporate offices, you'll work with others who share your values and commitment. We seek individuals who are passionate about animal welfare, have great people skills and are driven to grow and advance in their careers with us. Our ongoing growth is creating exceptional opportunities for professional development and personal enrichment throughout our organization.

Sales Associate – Unleashed by Petco

In this exciting role, you’ll proactively engage and educate pet parents and help them feel confident that they are providing the best care to their pets by offering a personalized, neighborly shopping experience. Promote a culture of service and trust, providing exemplary customer service. This involves collaborating with other team members to ensure customers can always find what they need, when they need it.

Success in this role requires continually educating yourself on pets, animal nutrition, pet products and services through classes, on-the-job training, and regular product updates. You’ll also support customers and our success by remaining informed about sales promotions and communicating them to meet customer needs.

Sustain a culture in which we proactively engage and educate pet parents and help them feel confident that they are providing the best care to their pets by providing a personalized, neighborly shopping experience. Promote a culture of service and trust, providing exemplary customer service, assisting them in the proper selection of merchandise to satisfy their specific needs. Sustain an environment that supports all associates in doing their jobs well.

Collaborate with other team members to ensure customers can always find what they need, when they need it. Assist the store to achieve or exceed its budgeted sales goals by actively engaging customers and supporting our passion for animal welfare and wellness. This job is composed of a variety of different tasks which are covered by operational guidelines. Demonstrates effective judgment in order to balance the needs of the customer and complete assigned responsibilities.

1. Enthusiastically engage customers in a friendly, professional manner, seeking to understand their needs, educate them on the best choice for their pets and suggest the appropriate merchandise to satisfy their needs while maintaining the company’s best interests.

2. Uphold and participate in the culture of exemplary customer service that exceeds our customers’ expectations. Provide quick and courteous service to all customers.

3. Demonstrate passion for and commitment to customer needs and animal welfare and wellness.

4. Continually educate yourself on pets, animal nutrition, our pet products and services, through classes, on-the-job training, and regular product updates to ensure the customers’ confidence in your recommendations.

5. Keep informed about sales promotions and goals. Actively engage customers to promote sales and products and services, while meeting customer needs.

6. Answer phones and provide accurate information in a pleasant and professional manner.

7. Bend, kneel and stand for long periods. Move and lift up to 50 pounds and move 2,000 lbs utilizing material handling equipment.

8. Maintain honesty and integrity in the work area.

9. Follow and promote all safety policies and procedures to protect yourself and others from injury.

10. Accurately complete computer cash register transactions as well as customer carryout service including merchandise weighing up to but not exceeding 50 pounds per trip.

11. Assist in the loading, unloading, and stocking of merchandise according to established procedures in order to ensure the store is well stocked and inventory counts and prices are accurate.

12. Perform routine housekeeping tasks as required to maintain the professional image and appearance of the store. This includes sweeping/mopping the floors, dusting, washing the windows, facing the merchandise on the shelves, etc.

13. Participate in the completion of quarterly and annual physical inventory counts.

14. Adhere to and promote all established company procedures and policies, including loss prevention.

15. Perform special projects as assigned in a cheerful and efficient manner.

The majority of job duties are conducted indoors, although merchandise receiving, merchandise carry-outs, or stock balancing will require leaving the store briefly. Must be able to bend, kneel, stand for long periods of time and lift 50 lbs and move 2000 lbs utilizing material handling equipment. Improper use of safety equipment and/or not following proper lifting techniques may pose of risk of injury to customers, pets, and store personnel. Must follow all safety policies and procedures to protect yourself and others from injury.

Minimum Requirements:

Must be 18 years of age and have, or be actively pursuing, a high school diploma or G.E.D.

Must possess an aptitude for sales. Must also have a drive to succeed and to provide exemplary customer service in a fast-paced team environment. The ability to communicate well with others and treat them with respect, as well as achievement drive and empathy are required. Must demonstrate basic math proficiency and the ability to clearly and confidently communicate product knowledge to our customers. Six months to one year retail experience is preferred for this position. Must present a professional appearance and demeanor.