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$22est. per hour
Customer Service Rep - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | princeton, New Jersey |
About this job
POSITION SUMMARY
The Outbound Member Service Rep welcomes new members to the plan via telephone. Were looking for people who are passionate about providing exceptional customer service and would like to be part of our member services team that supports the needs and care of our members.
Fundamental Components:
o Delivers orientation calls to new members
o Screens patients using targeted intervention business rules and processes to identify needed medical services, make appropriate referrals to medical services staff and coordinate the required services in accordance with the benefit plan.
o Provides support services to team members by answering telephone calls, researching information and assisting in solving problems
o Takes responsibility for completing assignments and bringing all outstanding issues to closure.
o Responsible for production and quality standards
Candidates must also have the ability to resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions and escalating unresolved problems. Ability to multi-task to accomplish workload efficiently. Ability to maintain accuracy and production standards. Attention to detail and accuracy.
BACKGROUND/EXPERIENCE desired:
Minimum of one year customer service experience. Bi-lingual preferred. Demonstrated competencies, problem solving and critical thinking skills. Computer and keyboard navigation skills. Strong listening and interpersonal skills; skilled at developing and maintaining effective working relationships
Understanding of medical terminology
EDUCATION
The highest level of education desired for candidates in this position is a High School diploma, G.E.D. or equivalent experience.
FUNCTIONAL EXPERIENCES
Functional - Customer Service/Customer Service - Member Services - HMO products/1-3 Years
Functional - Customer Service/Customer Service - Member Services - Traditional products/1-3 Years
Functional - Customer Service/Customer Service - Long Term Care/1-3 Years
TECHNOLOGY EXPERIENCES
Technical - Desktop Tools/Microsoft Outlook/1-3 Years/End User
Technical - Desktop Tools/Microsoft Word/1-3 Years/End User
Technical - Desktop Tools/TE Microsoft Excel/1-3 Years/End User
REQUIRED SKILLS
Service/Providing Solutions to Constituent Needs/FOUNDATION
Service/Handling Service Challenges/ADVANCED
Service/Working Across Boundaries/ADVANCED
ADDITIONAL JOB INFORMATION
Aetna Better Health of NJ is a great place to work. As an employee, not only will you be helping others, youll be part of a team just as dedicated as you. Our company values diversity and is dedicated to helping you achieve your career goals.
Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.
We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.
Together we will empower people to live healthier lives.
Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.
We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.
We conduct pre-employment drug and background testing. Benefit eligibility may vary by position. Click here to review the benefits associated with this position.
Employment Type Regular Career Band Description Business Support & Technical
The Outbound Member Service Rep welcomes new members to the plan via telephone. Were looking for people who are passionate about providing exceptional customer service and would like to be part of our member services team that supports the needs and care of our members.
Fundamental Components:
o Delivers orientation calls to new members
o Screens patients using targeted intervention business rules and processes to identify needed medical services, make appropriate referrals to medical services staff and coordinate the required services in accordance with the benefit plan.
o Provides support services to team members by answering telephone calls, researching information and assisting in solving problems
o Takes responsibility for completing assignments and bringing all outstanding issues to closure.
o Responsible for production and quality standards
Candidates must also have the ability to resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions and escalating unresolved problems. Ability to multi-task to accomplish workload efficiently. Ability to maintain accuracy and production standards. Attention to detail and accuracy.
BACKGROUND/EXPERIENCE desired:
Minimum of one year customer service experience. Bi-lingual preferred. Demonstrated competencies, problem solving and critical thinking skills. Computer and keyboard navigation skills. Strong listening and interpersonal skills; skilled at developing and maintaining effective working relationships
Understanding of medical terminology
EDUCATION
The highest level of education desired for candidates in this position is a High School diploma, G.E.D. or equivalent experience.
FUNCTIONAL EXPERIENCES
Functional - Customer Service/Customer Service - Member Services - HMO products/1-3 Years
Functional - Customer Service/Customer Service - Member Services - Traditional products/1-3 Years
Functional - Customer Service/Customer Service - Long Term Care/1-3 Years
TECHNOLOGY EXPERIENCES
Technical - Desktop Tools/Microsoft Outlook/1-3 Years/End User
Technical - Desktop Tools/Microsoft Word/1-3 Years/End User
Technical - Desktop Tools/TE Microsoft Excel/1-3 Years/End User
REQUIRED SKILLS
Service/Providing Solutions to Constituent Needs/FOUNDATION
Service/Handling Service Challenges/ADVANCED
Service/Working Across Boundaries/ADVANCED
ADDITIONAL JOB INFORMATION
Aetna Better Health of NJ is a great place to work. As an employee, not only will you be helping others, youll be part of a team just as dedicated as you. Our company values diversity and is dedicated to helping you achieve your career goals.
Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.
We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.
Together we will empower people to live healthier lives.
Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.
We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.
We conduct pre-employment drug and background testing. Benefit eligibility may vary by position. Click here to review the benefits associated with this position.
Employment Type Regular Career Band Description Business Support & Technical