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Customer Service
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Oak Lawn, Illinois |
About this job
Location: Oak Lawn, Illinois
Job ID: 29178
Facility: ADVOCATE MEDICAL GROUP
Department / Unit: Pediatric Cardiology
Status-FTE: Full-Time - 1
Shift: Day
High School diploma
1~2 years previous experience in a contact center environment.
40~55wpm.
Excellent communication skills.
Basic Customer service skills.
Basic problem solving skills.
Accurate and attentive to details.
Self directed
Excellent telephone and communications skills.
Ability to work in a handle high call volume environment.
Good customer service skills and willing to work flexible hours.
Basic PC skill required.
Experience in Microsoft Word and Excel helpful.
Ability to work in a team environment and desire for continuous learning through cross~training.
Ability to follow procedures.
Medical terminology knowledge helpful
N/A High energy, positive attitude.
Demonstrates a personal commitment to promoting and providing excellent customer service.
Ability to adapt to rapid change, multiple, shifting priorities.
Can think quickly and use judgement.
Speaks English fluently, enunciates and uses proper grammar.
Good interactions skills (listening and oral communication) diplomacy and patience with assisting customers.
May occasionally travel to one of the Advocate Health Centers.
Hours may be irregular due to 24/7 operation.
Answers calls presented to the Centralized Contact Center known as Patient Care Express (PCX).
Provides immediate and appropriate resolution to customer/patient telephone inquiries related to appointment scheduling, messaging or any service that can be provided. Connect or empathize with the Patient/Customer by anticipating customers' issues or problems and proactively explaining and resolving them.
Striving for quality continuously quality is a part of everything we do.
Treating people with respect and dignity, placing the interests of the customers first working as a team to achieve our full potential. Provides services and support for Advocate Health Centers, Advocate Hospitals, Home Health, Medical Groups, or as assigned. Documents provider messages in the practice management system. Adheres to department standard of professionally answering 80 percent of incoming calls within 20 seconds and maintaining a 5 percent or less abandonment rate.
Accountabilities:
Customer Care and Service Excellence
Other
Accountability A Continued...
Job ID: 29178
Facility: ADVOCATE MEDICAL GROUP
Department / Unit: Pediatric Cardiology
Status-FTE: Full-Time - 1
Shift: Day
High School diploma
1~2 years previous experience in a contact center environment.
40~55wpm.
Excellent communication skills.
Basic Customer service skills.
Basic problem solving skills.
Accurate and attentive to details.
Self directed
Excellent telephone and communications skills.
Ability to work in a handle high call volume environment.
Good customer service skills and willing to work flexible hours.
Basic PC skill required.
Experience in Microsoft Word and Excel helpful.
Ability to work in a team environment and desire for continuous learning through cross~training.
Ability to follow procedures.
Medical terminology knowledge helpful
N/A High energy, positive attitude.
Demonstrates a personal commitment to promoting and providing excellent customer service.
Ability to adapt to rapid change, multiple, shifting priorities.
Can think quickly and use judgement.
Speaks English fluently, enunciates and uses proper grammar.
Good interactions skills (listening and oral communication) diplomacy and patience with assisting customers.
May occasionally travel to one of the Advocate Health Centers.
Hours may be irregular due to 24/7 operation.
Answers calls presented to the Centralized Contact Center known as Patient Care Express (PCX).
Provides immediate and appropriate resolution to customer/patient telephone inquiries related to appointment scheduling, messaging or any service that can be provided. Connect or empathize with the Patient/Customer by anticipating customers' issues or problems and proactively explaining and resolving them.
Striving for quality continuously quality is a part of everything we do.
Treating people with respect and dignity, placing the interests of the customers first working as a team to achieve our full potential. Provides services and support for Advocate Health Centers, Advocate Hospitals, Home Health, Medical Groups, or as assigned. Documents provider messages in the practice management system. Adheres to department standard of professionally answering 80 percent of incoming calls within 20 seconds and maintaining a 5 percent or less abandonment rate.
Accountabilities:
Customer Care and Service Excellence
Other
Accountability A Continued...