Technical Support Analyst

Ready to become the next Tech Guru? Progressive Leasing is now interviewing for multiple Contract, Technical Support Analysts to join our IT Service Desk team providing mission critical support to our employees.
What You’ll Do:
• Escalate issues and provide updates to stakeholders for desktop and application tickets.
• Assist with maintaining records and databases containing information regarding licenses, warranties, and service agreements for the organization's hardware and software
• Provide tasks such as: imaging computers and checking inventory levels
• Manage and execute requests for multiple IT needs, including: headsets, keyboards and mice, laptops, desktops and software
• Facilitate logins, account support, and various other system administration duties.

You Are:
• Self-driven. You have superior organizational skills, integrity, and great follow-through on tasks
• Dynamic. You’re innovative, creative, and constantly looking for ways to improve processes
• Motivated. You understand the impact of a results-driven, highly successful team
• Collaborative and Committed. You have a “can do” attitude and believe that anything is possible with the right focus and the right team

Preferred Experience & Qualifications:
• Knowledge of commonly-used concepts, practices, and procedures within a Help Desk/Service Desk Environment
• 2-3 years information systems experience, including 1 year of experience working directly with PC hardware and software
• Knowledge of Microsoft technologies in the enterprise
• Advanced knowledge of Google Apps for Business
• Certifications (such as A+) a strong plus but not required
• Basic understanding of ITIL, in particular ITSM
• Associate’s degree or equivalent from a two-year college or technical school

Physical Requirements:
• Must be able to walk, bend, stoop, balance and reach for extended periods of time
• Must be able to lift up to 40 lbs

Compensation, Perks & Benefits:
We know that talented people are attracted to companies with long term success, an amazing culture and one that provides competitive pay, comprehensive benefits and outstanding career advancement opportunities. If hired you can expect;
• Competitive Compensation with monthly bonus potential
• Medical/Dental/Vision Coverage, 401K, Paid Time Off and Tuition Reimbursement
• On-site gym, game and lounge areas, basketball court
• Fun and relaxed work environment with free healthy snacks and refreshments
• Subsidized commuter pass/public transportation

Progressive Leasing is a prestigious innovator that has the financial security and ambition to change an industry! One of the fastest growing companies in Utah, Progressive Leasing was founded in 1999 and has thrived since its inception. Our scalable, customer payment software product provides lease-purchase technology solutions through 16,000+ retail locations in 46 states. On track to surpass $1B in revenue this year, Progressive Leasing is a wholly owned subsidiary of Aaron’s Inc. (NYSE: AAN).

Progressive Leasing is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, national origin, ancestry, gender, gender identity and/or expression, genetic information, veteran status, disability, citizenship status, marital status, pregnancy or any other characteristic protected by federal, state, or local employment discrimination laws where Progressive Leasing does business.