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in Provo, UT

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Hours Full-time, Part-time
Location Provo, UT
Provo, Utah

About this job

As the leader in upscale casual cuisine, Romano's Macaroni Grill offers you outstanding career growth opportunities and a dynamic environment to showcase your abilities. Join the family today!

Summary
The Server's role is to provide a "Guest First" service at all times, making the Guest the heart and passion of all they do. This includes friendly and timely interaction with Guests and Team Members, suggestive selling, answering questions, taking and delivering the Guests' order, providing cooperative service, and following up to ensure each Guest receives their correct food and/or drink order. Every Guest is made to feel welcome at all times.

Duties
• Welcome and greets the Guests following established service guidelines
• Answers questions and makes recommendations about our food, beverages, features, and other restaurant functions and services
• Clearly understands correct procedures in serving Guests with allergens
• Takes food and beverage orders from Guests, repeating order for Guest confirmation. Correctly enters the order in our point-of-sale system following established ringing guidelines
• Follows alcohol awareness procedures to prevent Guest intoxication; notifies Manager on Duty with any questions surrounding alcohol service to Guests
• Delivers food and beverages to Guests
• Prepares final bill, presents check to Guest, accepts payment, and processes credit card charges. Follows established cash handling procedures.
• Performs side work at the start, throughout, and end of each shift as required
• Performs all duties and responsibilities according to the Company’s written Employment Guidelines, including Performance Expectations and Dress/Style/Grooming Guidelines
• May be assigned additional tasks in support of the business

Requirements
Qualifications
• At least six months of related experience preferred
• High school diploma or general equivalency diploma (GED) preferred
• Alcohol certification required or ability to obtain one
• Food handler’s certification required or ability to obtain one
• Ability to communicate clearly and concisely with Team Member and Manager and the understand the predominant language(s) of our guests
• Possess basic math skills and have the ability to handle money and operate a point of sale system
• Must have a working knowledge of dining room and service procedures and functions
• Ability to manager his or her own work flow and resolve questions and problems with supervisor
• Ability to stand and/or walk throughout the entire shift and work in a restaurant environment
• Ability to lift up to 50 lbs.
• While performing duties the Server is regularly required to stand and walk, in person and by telephone

Note: The position plan is not all inclusive of total position responsibilities.