Business Operations Manager - Full-time

Intelligence. Creativity. Innovation. These are the things you’ll find at DISH Network, the pioneer in television entertainment. We offer individualized career paths for driven, talented individuals who are ready to be rewarded and recognized.  Supporting over 150 In-Home Services (IHS) offices across the country, the IHS organization encompasses thousands of talented and dedicated employees who deliver exceptional service to our customers.  One of the ways we accomplish this is by deploying our dynamic fleet across the nation and in customer's homes.  Our analytics team focuses on new and unique ways to support our fleet by constantly reviewing data trends, resource models, and forecasts to make necessary adjustments which lead to increased optimization, stronger performance, and most of all, award-winning customer service!

There has never been a better time to join the team who pushes the future of data analysis, operational excellence, and superior customer service.  Come help us transform the way we provide opportunities for our workforce and solutions for our customers!

We work with the smartest, most driven workforce across the country.  Some specific experience should include: 

• Bachelor’s degree from four-year college or university and 5 years related experience, including 2 years of supervisory/management experience; or equivalent combination of education and experience (Master's degree a plus)
• Ability to effectively respond to and interact with all levels of organizational staff
• Superior presentation/facilitation, organizational, analytical, interpersonal and written/oral communication skills
• Flexible and innovative leadership philosophy that allows you to drive responsibilities and priorities in a fast paced, growth-oriented and time-critical environment
• Ability to work collaboratively with various departments including 3rd party partners

• Due to the extremely faced paced environment, candidate should posses and be able to maintain a high level of energy with an uncompromising need to achieve.

The Business Operations Manager is a unique role that combines data analysis with the creativity to design, deploy, and monitor tactics and incentives to help improve overall metrics performance. The ideal candidate will be a leader who enjoys analytics, but is also inherently determined to understand each business lever and can design strategies to help improve results.  Applicants must have the need to understand how behavior impacts performance, forecast resource needs based on historical business trends, and be able understand the “why’s” and “how’s” that drive behavior.  This role is a balance between analyzing numbers for an executive presentation, coaching and developing a team of analytical employees who support our workforce, and also designing and implementing solutions to help improve metric performance.

Primary responsibilities fall into the following categories:

• Provide strategic support, analysis, and new initiatives to improve overall daily performance
• Challenging and guiding a team of analysts to push new methods of data analysis, operational support, and metrics adherence
• Building and constantly improving relationships with our External partners
• Analyzing workforce performance metrics and also helping ensure they are adequately measuring the correct behavior.  
• Aligning with and gaining the support from Senior Leadership
• The ability to hire, train, and develop future leaders of the organization