Spa Group Administrator - Part Time

Spa Group Administrator - Part Time

The Spa Group Administrator will deliver the standards of The Spa and Well & Being etiquette and service in all interactions with guests and staff. Consistency and understanding when implementing The Spa and Fairmont business objectives, as they relate to operations, finance, human resources, marketing and health & safety is imperative.

They will provide support to the Assistant Spa Operations Manager/Groups for any group related needs. Additionally will provide support for any miscellaneous operational or administrative duties for other Assistant Spa Operations Managers.

Hotel Overview: Picture a shimmering oasis overlooking the Sonoran Desert and the McDowell mountains - AAA 5 Diamond, Fairmont Scottsdale Princess offers luxury and world class hospitality with 649 guest rooms and over 150,000 square feet of meeting space. Guests can enjoy five swimming pools, four award winning restaurants, a glamorous lounge, five tennis courts, 44,000 square foot Willow Stream Spa and two TPC Scottsdale golf courses on-site, hosts of the Waste Management Phoenix Open. The only thing missing is you!

Summary of Responsibilities:

Reporting to the Assistant Spa Operations Manager, responsibilities and essential job functions include but are not limited to the following:

Spa Group operational duties

Inputting of group spa blocks in Spa Soft

Reviewing Spa Group rooming lists for accuracy

Hosting Spa Group attendees on day of events -- touring

Facilitate group registration desks

Assist "day of" billing to ensure accuracy for accounting

Spa'rty Support duties

Point person for "day of" Spa'rty event

Coordinate lunch orders/signage/customized requests

Ensure Spa'rty gifts are properly assigned

Miscellaneous administration support

Turn away report

Discount/Promotion report

Call stats

Confirming "strategic partnership" payouts (i.e. Travel Zoo, Groupon, local charities)

Qualifications:

High School graduate or similar level of education in a related field or equivalent experience.

Ability to communicate fluently in the primary language of the workplace, both verbally and nonverbally.

Ability to perform mathematical calculations with speed and accuracy.

Work independently and take initiative with minimal supervision.

Ability to create a professional and comfortable environment for all spa guests and employees through the demonstration of excellent interpersonal skills.

Exhibit the technical skill of computer literacy and competency in learning new software programs.

Ability to make rational business decisions and demonstrate analytical thinking and acute problem solving.

Anticipate guest needs and respond with congenial hospitality.

Highly organized, ability to multi-task and work well within a team.

Ability to respond to guest concerns with urgency and professionalism.

Previous experience in spas, hotels, administration, customer service or retail is preferred

Proficiency in Microsoft Office Suite. Specifically Excel, Word and Outlook

Excellent verbal and written skills

Preferred exposure to luxury spa/hospitality industry

Physical Aspects of Position (include but are not limited to):

Constant standing and walking throughout shift

Visa Requirements: Proof of eligibility to work in the United States is required.

APPLY TODAY: Whether you're launching your career or seeking meaningful employment, we invite you to visit www.fairmontcareers.com to learn more about Fairmont Hotels & Resorts and the extraordinary opportunities that exist!

ABOUT FAIRMONT HOTELS & RESORTS

At Fairmont Hotels & Resort we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities - throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific - as well as industry - leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award - winning Green Partnership program. An exciting future awaits!

Fairmont Scottsdale Princess is an Equal Opportunity Employer and Drug Free Workplace. F/M/D/V