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Service Advisor - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Urbandale, Iowa |
About this job
Overview:
Mercedes of Des Moines
Automotive Service Advisor (Service Writer)
Automotive Service Advisor -- Auto Sales -- Customer Service Writer
Mercedes of Des Moines continues to grow and we are seeking a talented Automotive Service Advisor to join our successful team.
Mercedes of Des Moines is one of many Lithia Auto Stores. At Lithia we provide a unique blend of leadership skills with a culture that embodies our core values and the opportunity to work in a professional environment. Lithia also offers on-going training and advancement opportunities. Come and take the journey with one of the largest and most successful publically traded retail automotive groups in the nation.
Job Description:
Responsibilities:
As a Service Advisor you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records.
Serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer. Verify warranty and service contract coverage by examining records and papers; explaining provisions and exclusions. Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles. Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system. Communicate additional repair and service needs to the customer based on vehicle inspection. Administer the manufacturer warranty for qualifying vehicle repairs. Present a friendly, professional greeting to customers and helps identify, confirm and offer resolution to customer concerns. Consult with customers on applicable service specials and keeping customer informed on completion times and service expenses.
Automotive Service Advisor -- Auto Sales -- Customer Service Writer
Qualifications:
Previous Service Advisor experience, preferred Prior experience as an automotive technician a plus A team player who is focused on providing exemplary customer service Ability to multi-task in a fast paced work environment Basic mechanical understanding of an automobile Strong organizational skills and detail oriented Be at least 18 years of age Possess a valid in-state driver's license Pass a motor vehicle report and possess an acceptable safe driving record Pass a 7 year criminal background check and drug screen Why Lithia?
We offer a comprehensive compensation and benefits package and all the tools you will need to be successful. Our offerings include:
Medical, Dental and Vision Plans Paid Holidays & PTO Short and Long Term Disability Paid Life Insurance 401(k) Retirement Plan Employee Stock Purchase Plan Lithia Learning Center Vehicle Purchase Discounts Wellness Programs We are big community supporters; provide a fun, exciting and collaborative work place, where growth and advancement opportunities abound.
We are committed to living our values to: Earn Customers For Life, Take Personal Ownership, Improve Constantly and Have Fun.
"Take the journey with us"
Lithia is a drug free work environment Equal Opportunity Employer
*
Automotive Service Advisor -- Service Writer -- Sales and Customer Service
Options:
Mercedes of Des Moines
Automotive Service Advisor (Service Writer)
Automotive Service Advisor -- Auto Sales -- Customer Service Writer
Mercedes of Des Moines continues to grow and we are seeking a talented Automotive Service Advisor to join our successful team.
Mercedes of Des Moines is one of many Lithia Auto Stores. At Lithia we provide a unique blend of leadership skills with a culture that embodies our core values and the opportunity to work in a professional environment. Lithia also offers on-going training and advancement opportunities. Come and take the journey with one of the largest and most successful publically traded retail automotive groups in the nation.
Job Description:
Responsibilities:
As a Service Advisor you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records.
Serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer. Verify warranty and service contract coverage by examining records and papers; explaining provisions and exclusions. Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles. Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system. Communicate additional repair and service needs to the customer based on vehicle inspection. Administer the manufacturer warranty for qualifying vehicle repairs. Present a friendly, professional greeting to customers and helps identify, confirm and offer resolution to customer concerns. Consult with customers on applicable service specials and keeping customer informed on completion times and service expenses.
Automotive Service Advisor -- Auto Sales -- Customer Service Writer
Qualifications:
Previous Service Advisor experience, preferred Prior experience as an automotive technician a plus A team player who is focused on providing exemplary customer service Ability to multi-task in a fast paced work environment Basic mechanical understanding of an automobile Strong organizational skills and detail oriented Be at least 18 years of age Possess a valid in-state driver's license Pass a motor vehicle report and possess an acceptable safe driving record Pass a 7 year criminal background check and drug screen Why Lithia?
We offer a comprehensive compensation and benefits package and all the tools you will need to be successful. Our offerings include:
Medical, Dental and Vision Plans Paid Holidays & PTO Short and Long Term Disability Paid Life Insurance 401(k) Retirement Plan Employee Stock Purchase Plan Lithia Learning Center Vehicle Purchase Discounts Wellness Programs We are big community supporters; provide a fun, exciting and collaborative work place, where growth and advancement opportunities abound.
We are committed to living our values to: Earn Customers For Life, Take Personal Ownership, Improve Constantly and Have Fun.
"Take the journey with us"
Lithia is a drug free work environment Equal Opportunity Employer
*
Automotive Service Advisor -- Service Writer -- Sales and Customer Service
Options: