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Customer Service Rep 1
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Des Moines, Iowa |
About this job
Job Title:
Customer Service Rep 1
Job ID Number:
5134723
Schedule Type:
Reg-Time
Work Hours:
40
Location:
Des Moines,IA
Qualifications:
Our foundation for success can be summarized in three beliefs:
Our product is service.
Our value added is financial advice and guidance.
Our competitive advantage is our people. It all begins with outstanding talent.
In Wells Fargo's Consumer Lending Group (CLG), we've built our team of top professionals by rewarding their accomplishments and ensuring they have what's needed to succeed. We value and promote diversity and inclusion in every aspect of our business and at every level of our organization.
The CLG team includes Home Lending, Consumer Credit Card, Personal Loans and Lines, Direct Auto, Dealer Services, Commercial Auto, Retail Services and Education Financial Services including the professional services teams that partner with these businesses - Human Resources, Finance, Credit Risk, and Compliance & Operational Risk.
Our Retail Services team partners with retail merchants to issue private label credit cards to consumers for use at their store. It's one of the largest entry points for new households into Wells Fargo.
You will be taking inbound calls from our Dillard's credit card holding customers who have questions regarding their account or their statement. The environment is very structured and the position would include a 4-week mandatory training period starting on October 5, 2015 or October 26, 2015
The training schedule is M-F 8-4:30, no absences. Once you have completed training you will be assigned one of the 40 hour per week fixed schedules below somewhere during the operating hours of 5:30am - 12:00am Sunday -- Saturday.
Schedule 1 Monday - Friday 3:30pm-12:00am (Sunday & Saturday off)
Schedule 2 Tuesday & Thursday 8:00am-4:30pm, Wednesday & Friday 11:30am-8:00pm and Saturday 8:30am-5:00pm (Sunday & Monday off)
Schedule 3 Sunday, Wednesday & Thursday 8:00am-4:30pm, Monday & Tuesday 11:30am-8:00pm (Friday & Saturday off)
Schedule 4 Tuesday & Friday 11:30am-8:00pm, Wednesday, Thursday and Saturday 8:00am-4:30pm (Sunday & Monday off)
Schedule 5 Sunday & Monday 12:30pm-9:00pm, Tuesday - Thursday 9:30am-6:00pm (Friday & Saturday off)
Schedule 6 Sunday & Monday, Friday & Saturday 7:00am-5:30pm (Tuesday - Thursday off)
1+ years experience interacting with people or customers and 6+ months experience using a computer as demonstrated through work, military, or education experience. Demonstrated ability to listen and elicit information effectively. Demonstrated excellent verbal and written communications skills. Experienced PC skills including ability to troubleshoot common problems and navigate the internet/intranet. Demonstrated excellent verbal and written communications skills. Experienced PC skills. Ability to remain at a desk answering phone calls for their shift. Ability to resolve problems quickly and professionally. IA-Des Moines: 800 Walnut St - Des Moines, IA
Customer Service Rep 1
Job ID Number:
5134723
Schedule Type:
Reg-Time
Work Hours:
40
Location:
Des Moines,IA
Qualifications:
Our foundation for success can be summarized in three beliefs:
Our product is service.
Our value added is financial advice and guidance.
Our competitive advantage is our people. It all begins with outstanding talent.
In Wells Fargo's Consumer Lending Group (CLG), we've built our team of top professionals by rewarding their accomplishments and ensuring they have what's needed to succeed. We value and promote diversity and inclusion in every aspect of our business and at every level of our organization.
The CLG team includes Home Lending, Consumer Credit Card, Personal Loans and Lines, Direct Auto, Dealer Services, Commercial Auto, Retail Services and Education Financial Services including the professional services teams that partner with these businesses - Human Resources, Finance, Credit Risk, and Compliance & Operational Risk.
Our Retail Services team partners with retail merchants to issue private label credit cards to consumers for use at their store. It's one of the largest entry points for new households into Wells Fargo.
You will be taking inbound calls from our Dillard's credit card holding customers who have questions regarding their account or their statement. The environment is very structured and the position would include a 4-week mandatory training period starting on October 5, 2015 or October 26, 2015
The training schedule is M-F 8-4:30, no absences. Once you have completed training you will be assigned one of the 40 hour per week fixed schedules below somewhere during the operating hours of 5:30am - 12:00am Sunday -- Saturday.
Schedule 1 Monday - Friday 3:30pm-12:00am (Sunday & Saturday off)
Schedule 2 Tuesday & Thursday 8:00am-4:30pm, Wednesday & Friday 11:30am-8:00pm and Saturday 8:30am-5:00pm (Sunday & Monday off)
Schedule 3 Sunday, Wednesday & Thursday 8:00am-4:30pm, Monday & Tuesday 11:30am-8:00pm (Friday & Saturday off)
Schedule 4 Tuesday & Friday 11:30am-8:00pm, Wednesday, Thursday and Saturday 8:00am-4:30pm (Sunday & Monday off)
Schedule 5 Sunday & Monday 12:30pm-9:00pm, Tuesday - Thursday 9:30am-6:00pm (Friday & Saturday off)
Schedule 6 Sunday & Monday, Friday & Saturday 7:00am-5:30pm (Tuesday - Thursday off)
1+ years experience interacting with people or customers and 6+ months experience using a computer as demonstrated through work, military, or education experience. Demonstrated ability to listen and elicit information effectively. Demonstrated excellent verbal and written communications skills. Experienced PC skills including ability to troubleshoot common problems and navigate the internet/intranet. Demonstrated excellent verbal and written communications skills. Experienced PC skills. Ability to remain at a desk answering phone calls for their shift. Ability to resolve problems quickly and professionally. IA-Des Moines: 800 Walnut St - Des Moines, IA