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Hours Full-time, Part-time
Location Roanoke, Virginia

About this job

Job Title:

Operations Clerk 2

Job ID Number:

5151504

Schedule Type:

Reg-Time

Work Hours:

40

Location:

Roanoke,VA

Qualifications:

Document Storage and Retrieval is seeking to fill an Operations Clerk 2 position.

An Operations Clerk 2 performs a variety of operational tasks for a moderately complex process or function. Takes accountability for entire process from receipt of work/item to resolution and closure. Tasks require coordination of information among various operational areas and customers. May use multiple online systems and applications. Receives and reviews incoming volume, contacting appropriate resources as needed. Enters transactions into PC, verifies accuracy, prepares pre-board documents for scanning, scan loan documents into image capture applications and ultimately index the documents to the appropriate account numbers. Resolves customer issues using multiple resources and records. Other responsibilities may include preparing production metrics reporting and reconciliation of the daily processing volumes.

Schedule 8:30 AM to 5 PM Monday to Friday. Schedule may change based on the needs of the department.

6+ months work experience in a production or general office environment. * 1+ years' work experience in a production environment.

* Effectively perform in a fast-paced environment.

* Must be flexible and able to adapt to change based on workflow volumes and Service Level Agreements (SLA).

* Must be able to demonstrate a high level of initiative and perform with minimum direct supervision.

* Must be a team player as well as able to work independently.

* Strong customer focus required.

* Ability to lift boxes 5-50 lbs.

* Ability to communicate effectively with all personnel.

* Detail-oriented with a high degree of accuracy.

* Strong Typing and 10-skills.

* Previous document imaging experience.

* Bank Operations experience.