Information Technology Specialist - Full-time / Part-time

Universal Services of America was established in 1965 and is recognized as a premier Facility Services provider in the U.S. We combine an innovative mix of tradition with advanced technology to keep pace with the evolving security and janitorial needs of today’s businesses. We provide our clients with the best security and janitorial solutions, personalized customer service and unmatched value available.

We attribute our growth and success to our exceptional employees. If you like being part of a winning team and providing exceptional customer service, we may have an opportunity for you!

We proudly support the 100,000 Jobs Mission, a group of leading U.S. companies whose goal is to collectively hire 100,000 transitioning service members and military veterans by 2020.

The Information Technology Specialist will provide day to day technology assistance to end-users in our corporate office and company wide. Under direction from the Systems Administrator, this position will provide technical IT support on all computer (hardware and software) and peripheral equipment to ensure the end users are able to operate efficiently with minimal disruption or down time due to technical difficulties.

Additional responsibilities may include, but are not limited to, the following:

• Workstation Implementation - Configure and implement all new workstations.
• Workstation Maintenance - Maintain all workstations in optimal working condition at all times; make recommendations for upgrades or modifications as necessary to ensure optimization of equipment and resources.
• Troubleshoot all failures and take corrective action, including re-configuring, installing software, facilitating hardware repair and/or replacement according to vendor warranties.
• End User Support – Receive phone calls, emails or direct requests from end-users on technical issues and provide necessary assistance and training. Includes support of all computers/laptops, printers, office/Nextel/Blackberry phones, and servers.
• Communicate network or server problems to Systems Administrator and assist with solutions when requested.
• Assist with (or lead as directed) upgrades, system changes or other company-wide initiatives, ensuring minimal disruption and maximum efficiency.
• Provide support for remote/off-site client installed systems as required. This support shall include all of the items listed under Corporate Support and may include additional responsibilities as required.

Position Requirements

Qualified applicants will meet the minimum requirements as described below:

• Minimum high school diploma (or equivalent GED) required, with 2+ years of related technical support experience in a corporate business environment supporting multiple locations and levels within the organization.
• 2 or more years of experience in computer hardware maintenance and repair, including the ability to replace or upgrade all internal components of a computer required.
• Able to support PC’s, Servers, Routers, Switches, Phones, Faxes and related hardware required.
• A+ certification preferred.
• Proficient in the installation, configuration and use of all Microsoft Operating Systems and Microsoft Office Suites required.
• Working knowledge of all common utilities such as Go to Assist, TeamViewer etc Remote Desktop and Remote Assistance required.
• IPhone, Android Mobile devices
• Symantec Endpoint Protection Enterprise Edition
• Del Kace, Wireless Access point
• MS-Exchange 2000/2003/2007
• Cisco PIX’s and VPN Client Software
• Citrix, Terminal Services, and Dell Desktops/Laptops, VOIP phones

EOE/M/F/Veterans/Disability

Universal Services of America is committed to hiring a diverse workforce. IND123 #LI-PM1 Division Southeast - Universal Protection Service