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Tea Shift Manager - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Tukwila, Washington |
About this job
Tea Shift Manager
Job Summary and Mission:
At Teavana we aspire to a life more flavorful, more colorful and more delicious. We are students of the world of tea---respecting its ancient traditions and reimagining them for new tea enthusiasts.
Teavana became part of the Starbucks family in 2012. Tea has always been part of Starbucks heritage---the company was founded as Starbucks Coffee, Tea and Spices in 1971. Our goal to share the vibrance of super-premium tea with more people is well underway. And there are many opportunities for you to take part in it. The Shift Manager helps lead the training, sales, and customer service experience while managing the store in partnership with the General Manager. They will support the store team by fostering a positive work environment and modeling the Teavana sales process. Acts in accordance with Teavana and Starbucks guiding principles.
Summary of Key Responsibilities:
Responsibilities and essential job functions include but are not limited to the following:
Leadership - Communicating goals for the work group, and modeling how we work together - Demonstrates a calm demeanor during periods of high volume or unusual events and manages smooth transitions thereafter to keep store operating to established standards and to set a positive example for the store team. - Displays a customer first attitude by leading the customer through the full Teavana Journey using the Top-Down-Sales Process. - Demonstrates the importance of maximizing sales by sampling and up selling - Implements and communicates company program plans to store team in order to meet operational and organizational objectives. - Acts with integrity, honesty and knowledge that promote the culture, values and mission of Teavana. - Delegates appropriate responsibilities and practices to store partners to ensure smooth flow of operations with input and guidance from store manager. - Provides coaching and direction to the store team to take action and to achieve operational goals. - Constantly reviews store environment and key business indicators to identify problems, concerns, and opportunities for improvement. - Provides input to the store manager regarding opportunities for coaching to the store team to achieve operational goals. - Applies problem solving framework to identifying and solving store problems appropriately.
Planning and Execution: - Works with store manager to help inform and develop strategic and operational plans for the work group, managing execution, and measuring results: - Accountable for store operations while managing a shift - Provides input into store staffing levels and decisions to ensure partner development and talent acquisition to achieve and maintain store operational requirements. - Utilizes existing tools to identify and prioritize communications and regularly uses discretion to filter communications to the store team. Communicates clearly, concisely and accurately in order to ensure understanding. - Communicates regularly with peer team and store manager about operational issues, observations, insights, and suggestions. Communicates and behaves in a way that promotes a unified store management team.
Business Requirements: - Executing functional responsibilities - Develops understanding of all operational tools, systems and processes to plan for and achieve operational excellence in the store
Partner Development & Team Building: - Providing partners with coaching, feedback, and developmental opportunities and building effective teams: - Communicates observations, actions, outcomes, and follow-up items to store manager and shift manager peers on a regular basis - Develops and maintains positive relationships with shift manager peers by understanding and addressing individual motivation, cultural nuances, needs and concerns. - Ensures partners adhere to operational compliance requirements. - Recognizes and reinforces individual and team accomplishments by using existing organizational tools and programs as well as by finding new, creative, and effective methods of recognition - Develops effective management principles and practices to create and maintain a successful store team resulting in an environment where partners are valued and respected. - Maintains regular and consistent attendance and punctuality.
Requirements
Summary of Experience:
- Customer service and retail experience (2 years preferred) - Experience directing the work of others (1 year preferred) - - Experience selling (1 year)
Required Knowledge, Skills and Abilities:
- Ability to sell - Visual presentation skills - Strong operational skills; ability to manage store operations, including multiple situations in a fast-paced environment, independently - Ability to manage resources to ensure that established service levels are achieved at all times during assigned shift - Strong supervisory, teambuilding, and leadership skills, with the ability to coach and mentor others - Ability to deliver customer service that meets or exceeds customer needs - Effective interpersonal and communication skills - Organization, planning, and prioritization skills - Strong problem-solving skills - Ability to handle confidential and sensitive information - Proficiency using Microsoft Office, store computer systems and programs
Starbucks Corporation is an equal opportunity employer of all qualified individuals, including minorities, women, veterans & individuals with disabilities.
IND123
*CB*
We are an Equal Opportunity Employer. Please view Equal Employment Opportunity Posters provided by OFCCP
here .
Job Summary and Mission:
At Teavana we aspire to a life more flavorful, more colorful and more delicious. We are students of the world of tea---respecting its ancient traditions and reimagining them for new tea enthusiasts.
Teavana became part of the Starbucks family in 2012. Tea has always been part of Starbucks heritage---the company was founded as Starbucks Coffee, Tea and Spices in 1971. Our goal to share the vibrance of super-premium tea with more people is well underway. And there are many opportunities for you to take part in it. The Shift Manager helps lead the training, sales, and customer service experience while managing the store in partnership with the General Manager. They will support the store team by fostering a positive work environment and modeling the Teavana sales process. Acts in accordance with Teavana and Starbucks guiding principles.
Summary of Key Responsibilities:
Responsibilities and essential job functions include but are not limited to the following:
Leadership - Communicating goals for the work group, and modeling how we work together - Demonstrates a calm demeanor during periods of high volume or unusual events and manages smooth transitions thereafter to keep store operating to established standards and to set a positive example for the store team. - Displays a customer first attitude by leading the customer through the full Teavana Journey using the Top-Down-Sales Process. - Demonstrates the importance of maximizing sales by sampling and up selling - Implements and communicates company program plans to store team in order to meet operational and organizational objectives. - Acts with integrity, honesty and knowledge that promote the culture, values and mission of Teavana. - Delegates appropriate responsibilities and practices to store partners to ensure smooth flow of operations with input and guidance from store manager. - Provides coaching and direction to the store team to take action and to achieve operational goals. - Constantly reviews store environment and key business indicators to identify problems, concerns, and opportunities for improvement. - Provides input to the store manager regarding opportunities for coaching to the store team to achieve operational goals. - Applies problem solving framework to identifying and solving store problems appropriately.
Planning and Execution: - Works with store manager to help inform and develop strategic and operational plans for the work group, managing execution, and measuring results: - Accountable for store operations while managing a shift - Provides input into store staffing levels and decisions to ensure partner development and talent acquisition to achieve and maintain store operational requirements. - Utilizes existing tools to identify and prioritize communications and regularly uses discretion to filter communications to the store team. Communicates clearly, concisely and accurately in order to ensure understanding. - Communicates regularly with peer team and store manager about operational issues, observations, insights, and suggestions. Communicates and behaves in a way that promotes a unified store management team.
Business Requirements: - Executing functional responsibilities - Develops understanding of all operational tools, systems and processes to plan for and achieve operational excellence in the store
Partner Development & Team Building: - Providing partners with coaching, feedback, and developmental opportunities and building effective teams: - Communicates observations, actions, outcomes, and follow-up items to store manager and shift manager peers on a regular basis - Develops and maintains positive relationships with shift manager peers by understanding and addressing individual motivation, cultural nuances, needs and concerns. - Ensures partners adhere to operational compliance requirements. - Recognizes and reinforces individual and team accomplishments by using existing organizational tools and programs as well as by finding new, creative, and effective methods of recognition - Develops effective management principles and practices to create and maintain a successful store team resulting in an environment where partners are valued and respected. - Maintains regular and consistent attendance and punctuality.
Requirements
Summary of Experience:
- Customer service and retail experience (2 years preferred) - Experience directing the work of others (1 year preferred) - - Experience selling (1 year)
Required Knowledge, Skills and Abilities:
- Ability to sell - Visual presentation skills - Strong operational skills; ability to manage store operations, including multiple situations in a fast-paced environment, independently - Ability to manage resources to ensure that established service levels are achieved at all times during assigned shift - Strong supervisory, teambuilding, and leadership skills, with the ability to coach and mentor others - Ability to deliver customer service that meets or exceeds customer needs - Effective interpersonal and communication skills - Organization, planning, and prioritization skills - Strong problem-solving skills - Ability to handle confidential and sensitive information - Proficiency using Microsoft Office, store computer systems and programs
Starbucks Corporation is an equal opportunity employer of all qualified individuals, including minorities, women, veterans & individuals with disabilities.
IND123
*CB*
We are an Equal Opportunity Employer. Please view Equal Employment Opportunity Posters provided by OFCCP
here .
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