Manager MET Labor

POSITION PURPOSE -
Develops, implements, and manages performance measures to drive efficiency and effectiveness across the Merchandising Execution Team (MET). This includes collaboration with field teams and internal business partners to design change proposals to support internal cost improvements, productivity, and continuous improvements.

MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES -

• 25% Develop and implement performance measures for MET service, including Realistic Expectations (REs) and engineered standards by work type and feedback tools to support labor planning and reporting. This work requires quantitative and qualitative analysis of data, processes, and people (i.e. labor studies, new technologies, etc.
• 25% Drive continuous process improvement and lead Lean Six Sigma projects within MET to deliver Productivity in collaboration with MET field, internal business partners, and suppliers.
• 15% Develop and manage functional responsibilities of internal resources and 3rd party engineering service providers.
• 10% Identify and implement best practices based on Merchandising Services industry knowledge.
• 15% Work collaboratively with field teams, internal business partners, and suppliers to drive cost and/or productivity improvements and use productivity gains to justify new MET services.
• 10% Develop, coach, and train direct reports to deliver results consistent with strategy and best in class operations support.

NATURE AND SCOPE -

• Typically reports to Director, Labor
• Number of direct reports - 1

• Must be eighteen years of age or older.
• Must pass the Drug Test.
• Must pass the Background Check.
• Must pass pre-employment tests if applicable

EDUCATION REQUIRED -
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

YEARS OF RELEVANT WORK EXPERIENCE - 05

PHYSICAL JOB REQUIREMENTS -
Frequent periods are spent standing or sitting in the same location with some opportunity to move about; occasionally there may be a need to stoop or lift light objects (typically less than 8 pounds).

PREFERRED QUALIFICATIONS -

• Bachelor's Degree in engineering, operations, or economics LEAN Six Sigma certification or familiarity with other process improvement methodologies
• Experience with merchandising services organizations (MSO) and/or store operations
• Executive presentation experience (e.g., development of presentations and delivery)
• Experience effectively managing direct reports Experience working on projects involving quantitative and qualitative analysis, interpreting data, and formulating recommendations (including fundamental finance metrics to support recommendations)

KNOWLEDGE, SKILLS, ABILITIES AND COMPETENCIES -

• Process Management for Productivity and Continuous Improvement - Understands how to organize people and activities, understands how to separate and combine tasks into efficient work flow, knows what to measure and how to measure it, can simplify complex processes, and can identify opportunities for synergy and integration.
• Total Work Systems - Experience in Continuous Improvement Program development and execution (e.g., Lean Six Sigma) to deliver the highest productivity to meet the needs and requirements of internal and external customers.
• Solid track record of leadership and management skills.
• Proven ability to manage positive business partnerships and perform in complex cross-functional environment
• Demonstrated ability to present complex terminology to diverse audiences at various levels (including executive leaders).