Customer Experience Manager - Banana Republic - Full-time / Part-time

GENERAL SUMMARY:

As a member of the Banana Republic field leadership team, the Customer Experience Manager (CEM) is responsible for supporting the GM in managing all aspects of their store’s business, including attracting, hiring, and training Brand Ambassadors; executing store strategy; achieving key business goals, and delivering an exceptional customer store experience.

JOB RESPONSIBILITIES:

Drives Business Results

• Drives productivity of team to achieve store financial, revenue and expense targets.
• Monitors sales to ensure labor is utilized to maximize productivity, optimize traffic and achieve sales goals.
• Supports implementation of product placement, marketing and promotional strategies.
• Ensures team executes operational excellence by engaging customers through in service mindset.
• Works with GM to measure the success of brand initiatives, in-store trends and market insights to drive growth.

Ambassador for the Store and Brand

• Represents our brand within their market and understands our competitors.
• Promotes store involvement in Community in Action programs.
• Upholds a high-quality store experience for the external and internal customer.
• Builds effective relationships with cross-divisional and store-center partners.

Inspires Team

• Energizes team to achieve results.
• Attracts and selects high potential talent; assesses for skill and cultural fit.
• Accountable for team performance through consistent coaching and feedback.
• Partners w/GM to create development plans that support career growth for self and team.

Ensures Compliance

• Holds store team and self accountable to all Gap Inc. standards of performance.
• Leads efforts to reduce in-store shrink activity through education, awareness and compliance.
• Ensures compliance to all Federal, Provincial, State, and Gap Inc. employment requirements.

• 2-4 years of retail management experience
• Demonstrated ability to deliver results through motivation, inspiration and accountability
• Shows internal drive to succeed
• Ability to communicate well with others and provide clarity to the team about the vision and day-to-day goals
• Skilled at recognizing great performance and delivering constructive feedback
• Demonstrates creativity and innovation in problem solving
• Has a solid understanding of the business, and a drive to apply knowledge to impact the business
• Established time management skills and effective planning and prioritizing skills.

ADDITIONAL REQUIREMENTS:

• College degree preferred
• Ability to lift 30 lbs.
• Ability to maneuver around salesfloor, stockroom and office.
• Travel between stores and outside the state/province if necessary
• Open availability to meet the needs of the business, including evenings and weekends