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Hours Full-time, Part-time
Location 1000 East Broad Street
Falls Church, Virginia

About this job

  • As a brand ambassador, a Membership Counselor (MC) represents 24 Hour Fitness to prospective members ensuring they have a welcoming, informative, and enjoyable experience during their club visits ultimately leading to purchasing a membership.
  • Execute 24 Hour business processes that bring to life our “Easy and Accessible Fitness” brand promise by showing potential members how we are Easy to Join and Easy to Use our clubs are.
  • Contribute to achieving club membership goals by meeting or exceeding personal new member enrollment targets and supporting fellow MCs in a true team environment.

Essential Duties and Responsibilities

  • Create a great guest experience by delivering a personalized club tour.
  • Inspire guests to purchase memberships.
  • Integrate how personal training can play a vital role in achieving fitness goals with 100% of prospective new members.
  • Create an outstanding member experience; follow up with current members to see if they are achieving their fitness goals.
  • Generate leads/new business through member promotions, leads, referrals, and guest passes.
  • Manage and follow-up on 100% of Web Leads, e-mail referrals, Missed Guests, and any other referrals.
  • As a contributing team member, assist the front desk as necessary allowing members to receive a friendly greeting/check-in and prompt attention to their needs.

Certifications / Educational Level

  • High School Diploma or GED required.
  • Must complete company sales training and orientation programs.

Experience

  • 1-2 years sales experience preferred.

Physical Requirements

  • Must be able to lift 45 lbs.
  • Must be able to type, use the telephone and computer mouse.
  • Job requires frequent sitting, standing, walking, and stair climbing.
  • Must be able to demonstrate proper fitness techniques.