Senior Customer Service Representative

Capital One is a diversified bank that offers a broad array of financial products and services to consumers, small business and commercial clients. Ranked #127 on the Fortune 500, Capital One is one of the nation’s top 10 banks and has one of the most widely recognized brands in America. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company and a great place to work. 

At Capital One, we march to a different beat! While we may be a top-10 bank by deposits, we operate and innovate with the vigor of a start-up. With thousands of employees, we never lose anyone in the shuffle, but celebrate individuals with respect and exceptional benefits. And we don’t just fill positions, but recruit the best and the brightest people that know how to set industry trends and wow consumers. 

Capital One has celebrated milestones, including: 
- Top-10 bank by deposits 
- 127 on the Fortune 500 
- 1,000 bank branches 
- 2,200 ATM locations 
- More than 31,500 associates 
- 50 million customer accounts 

We’re excited to be growing and hiring across the country to build the next generation on sound practices and values so that our philosophy can transcend into our products and services. We hope you join our tremendous team that has helped changed our industry for the better. 

You never have a problem striking up a conversation with strangers. And that’s exactly the kind of person we’re looking for at Capital One to man the lines of our customer service call centers. 

Serving as the voice of reason and reassurance to callers, you’ll receive calls concerning Capital One products and services. You’re sure to fit in with this high-energy group if you play nice with others and talk a mile-a-minute. We hope you pick up the phone and call us today! 

We are looking for dynamic, energetic and customer focused associates to join Capital One as a Customer Service Coordinator. Associates will utilize computer programs to view account specific information and document any changes to the customer’s account. In this role you will have a direct impact on the customer experience and on the reputation of Capital One for delivering top notch customer service and providing one-call resolution. 

Provides customer service, uses computer programs to view account specific information, and documents any changes to the customer's account. 

Responsibilities: 
- Provide excellent Customer service to existing customers 
- Sales (Perform account level research and advise customer of products and services that may benefit them) 
- Attend team meetings 
- Stay abreast of all changes, developments and enhancements for all systems, products and upgrades. 
- Update account information and complete accurate documentation 
- Review documentation, ensuring loans meet policy guidelines, (giving customer and dealer approval to use loan) 
- Effective time management 

Qualifications

Basic Qualifications: 
- At least a High School Diploma, GED or Equivalent Certification or Military Experience 
- At least 2 years of customer service experience 

Preferred Qualifications: 
- 2 years post-high school education or Associate Degree 
- 1 year experience customer service in Financial Services or 1 year experience customer service Banking

- Proficiency in MS Office products 
- 2 years experience in heavy customer contact environment 

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please

Capital One is an equal opportunity employer committed to diversity in the workplace. Capital One promotes a drug-free workplace.

All qualified applicants will receive consideration for employment without regard to gender, race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status protected by applicable national, federal, state or local law.

Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; Newark, New Jersey Ordinance 12-1630; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.