Front-End Department Head

Company Name: Kroger Stores
Position Type: Employee
FLSA Status: Non-Exempt
 

 

Position Summary:

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Drive the department in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Direct and supervise all functions, duties and activities for the Front-end department. Responsible for the execution of best practices, goals and Front-end standards established for the department. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.

Essential Job Functions:

• Promote trust and respect among associates, with a positive attitude.
• Communicate company, department, and job specific information to associates.
• Collaborate with associates and promote teamwork to help achieve company/store goals.
• Create an environment that enables customers to feel welcome, important and appreciated by gaining and maintaining knowledge of product sold throughout the store to be able respond to questions and make suggestions about products.
• Monitor and control supply expenses for the department.
• Manage cash control, sales and cash items and records for the store.
• Manage the scheduling of Front-End associates to provide adequate department coverage.
• Assist store management in preparing the store/department budget, profit and loss reviews, and take appropriate action on all financial reports.
• Develop and implement a department business plan to achieve desired results.
• Create and execute sales promotions in partnership with store management.
• Implement the period promotional plan for the department.
• Stay current with present, future, seasonal and special ads.
• Monitor and control expenses for the department.
• Schedule daily, weekly and monthly price changes by updating shelf tags and promotional signs.
• Plan and organize the inventory process, maintain awareness of inventory/stocking conditions, note any discrepancies.
• Train department associates on inventory/stocking and Computer Assisted Ordering.
• Reinforce safety programs by complying with safety procedures, identifying unsafe conditions, practicing preventive maintenance by properly inspecting equipment, notifying appropriate store management of any items in need of repair and of customer or employee accidents.
• Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud.
• Oversee and manage the efficient operations of all functions and activities of the Front-End.
• Adhere to all local, state and federal laws, food safety regulations and company guidelines.
• Coach and train Front-End associates on the performance of their duties; assist with performance reviews and provide feedback.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Minimum Position Qualifications:

• Must be 18 or older
• Effective communication skills
• Knowledge of basic math (counting, addition, subtraction)
• Ability to handle stressful situations
• Retail or Customer Service experience
• Front-End experience

Desired Previous Job Experience

• High school education or equivalent preferred
• Assistant Customer Service Manager
• Management experience
• Second language (speaking, reading and/or writing)

 

Education Level: None
Required Certifications/Licenses: None
Position Type: Full-Time 
Shift(s): Day; Evening
Regions: Mid-Atlantic

States: Virginia
Keywords:

 

Jobs at Kroger: At Kroger, we hire people who have a passion for helping others and who want to build a relationship with our Customers. No matter what stage of your career, you can build your future at Kroger. We look for people who want more, aspire to be more and work hard to achieve their goals. Our focus on keeping the Customer first is what makes us successful. We offer many opportunities not only in our stores, but in Manufacturing, Logistics, Marketing, Finance, Human Resources, and many other fields.
 

Company Overview
Kroger, one of the world's largest retailers, employs nearly 400,000 associates who serve customers in 2,625 supermarkets and multi-department stores in 34 states and the District of Columbia. With more than $108.5 billion in sales in 2014, Kroger ranks 20th on the Fortune list and we continue to grow. Recognized by Forbes as the most generous company in America, Kroger is a leader in feeding the hungry, supporting breast cancer awareness, assisting local schools and community organizations, and supporting members of the armed forces and their families. Careers with The Kroger Co. and our family of companies offer competitive wages, flexible schedules, benefits and room for advancement.

 

 Posting Notes:  VA || Mechanicsville || 6335 Mechanicsville Tpke || 23111 || Kroger Stores || [[mfield2]] || Customer Service; Front End; Store Operations || Employee || Non-Exempt || Full-Time || None