R.N. Client Care Manager - Full-time

Home Instead Senior Care® Client Care Manager Job Description   Roediger and Sons, LLC dba Home Instead Senior Care
 
Objective:
The Client Care Manager is responsible for successfully directing and coordinating all activities associated with the care of potential and existing clients.
 
Primary Responsibilities:                                                                             

• Reflect the core values of Roediger and Sons, LLC (d.b.a. an independently owned and operated Home Instead Senior Care franchise).
• Develop and manage the annual franchise operational plan and budget. 
• Achieve the annual operational plan’s revenues, gross profit, profitability and other operational goals by the stated milestones. 
• Provide leadership and management of the client services and home care sales departments which affect profitability and achievement of the operational goals.
• Manage outcomes of department activities and direct changes that will drive achievement of operational goals.

• Develop and maintain a structured, measurable and inclusive Quality Assurance program that builds trust with each client and CAREGiverSM.
• Develop and maintain positive and professional relationships with referral sources in the community.   
• Adhere to all company policies, procedures and business ethics codes and ensure that they are implemented and communicated to all employees.

 
Secondary Responsibilities: 

• Maintain and establish strong relationships with neighboring franchise owners.
• Maintain and establish strong relationships with the Home Instead, Inc. Business Performance team.
• Perform any and all other functions and responsibilities deemed necessary for the successful operation of a Home Instead Senior Care franchise office.

 
Critical Numbers:

• Develop and manage critical sales numbers of the business (see Key Performance Indicator/Operations scorecard) and report them each (x period of time) to the Home Instead Senior Care franchise owner. 
• Develop and implement quarterly accountability meetings with each Key Player focusing on their growth and development.

 
Education/Experience Requirements:

• College degree or equivalent work experience
• Four to ten years of related business experience or an equivalent combination of education and work experience may be considered
• Prefer candidate with sales/marketing experience
• Must possess a valid driver’s license

 

 
Supervisory Responsibilities:

• This position will be responsible for overseeing all of the functions performed by the office staff.  Responsibilities include interviewing, hiring and training employees, planning, assigning and directing work; appraising performance, coaching employee’s performance; addressing complaints and resolving problems.

 
Knowledge, Skills and Abilities:

• Must have an understanding of and uphold the policies and procedures established by Roediger and Sons, LLC (d.b.a. an independently owned and operated Home Instead Senior Care franchise).
• Must demonstrate excellent oral and written communication skills and the ability to listen effectively
• Must have the ability to work independently, maintain confidentiality of information and meet deadlines
• Must have the ability to demonstrate effective interpersonal skills is essential as well as sound judgment and good decision-making
• Must demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and procedures
• Must have the ability to organize and prioritize daily, monthly, quarterly and yearly work
• Must have the ability to establish good working relationships with office colleagues, the franchise owner, clients and the community
• Must have the ability to present a professional appearance and demeanor
• Must have the ability to operate office equipment 
• Must have computer skills and be proficient in Word and Excel
• Must be able to work evenings or weekends as required
• Must have knowledge of the senior-care industry
• Must have the ability to sit at a desk and listen effectively for long periods of time on the telephone
• Must be patient and congenial on the telephone 
• Must be able to perform duties in a professional office setting
• Must be able to recruit “A” players