Call Center Customer Support - Full-time / Part-time

# Description


*CUSTOMER CARE REPRESENTATIVE*

*Job Summary:*
Customer Care Representatives (CCRs) will be handling inbound and outbound calls, back office research and escalated customer issues. CCRs are responsible for researching customer issues and determining the best resolution for their case. CCRs typically deal with cases involving order status, loyalty programs, registry programs, order management, quality assurance, product safety, price issues, store procedural issues, and website issues.


*Responsibilities:*
* Maintain a friendly, professional, welcoming attitude toward the caller. Ensure all of their needs are met within our policies. Ensure our brand is represented appropriately. Take ownership of customer issues to ensure our customer committments are met.
* Job/Technical Knowledge: Consider the extent to which the team member understands and applies his/her knowledge of the techniques, methods, and skills involved in the job.
* Productivity and Quality of Work: Delivers the results expected from the position, accurately and in a timely manner.
* Professionalism: Team member represents him/herself and the company in a professional manner, such as following company dress code, proper email structure, etc. Demonstrates poise and clear headedness in stressful situations, and handles peer and supervisor interactions in an appropriately professional manner
* Teamwork: Demonstrates the ability to work cooperatively with others to achieve required outcomes, resolves conflict quickly and with a high degree of professional courtesy, accepts additional responsibilities, and helps others as needed for the team to achieve desired results. Team member performs all tasks as assigned in a timely manner, and seeks additional work when completed. Recurring tasks are performed without guidance or direction. Seeks appropriate supervision on less routine tasks or when challenges arise .
* Practice and present suggestive selling to customers on every eligible call to promote sales and services
* Back Office Research – Utilizing TRU Systems to resolve escalated customer service issues.



# Qualifications


*Qualifications:*
* Background in call center operations or customer service environment
* The team member is present and ready to perform work duties. Demonstrates reliability in attendance and flexibility in when and how work is performed based on the larger departmental needs and supervisor direction.
* Good listening skills
* Self-motivated and enthusiastic
* Strong problem solving skills
* Intermediate computer skills
* 1 year in customer service, call center experience
* Must be willing to work flexible hours (between 8:30am-8pm), including weekends, holidays and overnight if needed

**Job Function:** Administrative
**Primary Location:** USA-NJ-Wayne
**Schedule:** Full-time
**Organization:** Headquarters
**Job Type:** Standard
**Education Level:** High School Diploma/GED
**Brand:** Toys 'R' US
**Req ID:** 69292