Customer Service Rep - Full-time / Part-time

This is a high volume Call Center environment. TheCustomer Service Representative position provides consultative telephonic and web-based assistance regarding Covered California's health plans, insurance coverage, and application/enrollment processes. We provide service to a wide range of customers including; Brokers/Agents, Doctor Offices, Small Businesses, Employees/Dependents.

To be successful you will;
-Have the ability to foster and build collaborative working relationships with Health Insurance Agents/Brokers, Employers, Employees/Dependents, Qualified Health Plans (QHP), federal and state agency contacts and other stakeholders in Covered CA's Health Benefit Exchange (HBEX) administration.

-Become the Subject Matter Expert for Covered CA and the Health Benefit Exchange benefits, eligibility/enrollment and application processes. Must be able to effectively communicate that expertise to both internal and external customers.

-Provide telephonic and web-based outreach to provide informational support to assist with the Qualified Health Plan (QHP) selection, application completion, and benefit termination processes.

-Work collaboratively with other Covered CA department operations to ensure the call center experiences are optimized.

STARTS THIS MONDAY

À propos de Aerotek SRI: Aerotek SRI est une filiale d'Aerotek® Inc., un important fournisseur de recrutement et dotation technique, professionnel et industriel. Aerotek possède un réseau international de plus de 200 bureaux non franchisés et 2 000 recruteurs pour repérer, présélectionner et choisir les meilleurs talents. About Aerotek ULC: Aerotek ULC is a subsidiary of Aerotek® Inc., a leading provider of technical, professional and industrial recruiting and staffing services. Aerotek operates an international network of more than 200 non-franchised offices and 2,000 recruiters to identify, screen and select top talent. Aerotek is acting as an Employment Agency in relation to this vacancy.