Curriculum Manager

As America'™s Un-carrier, T-Mobile US, Inc. (NYSE: 'Å“TMUS') is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company'™s advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Wash., T-Mobile US operates its flagship brands, T-Mobile and MetroPCS. It currently serves approximately 58 million wireless subscribers and provides products and services through 70,000 points of distribution.

This position is responsible for managing a team of Instructional Designers who create, modify, and enhance a diverse array of courses for the purpose of improving the performance of the organization. The focus of this work is managing and maintaining curriculum paths in support of a wide range of jobs within T-Mobile primarily with a frontline employee focus. A Manager position, the successful candidate will direct a team of Instructional Designers in addition to reporting directly to the Senior Manager of Learning and Development.Enterprise Core CompetenciesRequires competency in customer focus, change & innovation, strategic thinking, relationship building & influencing, talent management, results focus and inspirational leadership.Essential Functions

• Develop and maintain a consultative relationship with key stakeholders to identify curriculum requirements
• Manage, support & develop a team of Instructional Designers with the following:
  • Apply instructional design theory and techniques for adult learners, and utilize established curriculum development methodology in the design and development of appropriate, effective curriculum
  • Conduct needs analyses, validate need for training, and identify learning objectives
  • Work with subject matter experts to obtain information and validate courseware content
  • Ensure all training meets and supports T- Mobile's Sales Operations Excellence initiatives and measurements
  • Maintain a 'hands-on' approach to the curriculum by having first-hand experience with the subject matter being trained.
  • Ensure all training meets and supports T-Mobile's quality initiatives and measurements.
  • Coach and develop team perform at high levels
• Assure overall quality of the curriculum to exceed customer expectations; this includes all course materials, Train the Trainers, tools, and other resources.
• Work with vendors as needed to develop assessments, content, systems, etc.
• Promote best practice in adult learning techniques, instructional design and learning objective setting for all levels of participant.
• Coordinate implementation of newly developed curriculum with internal customers, Training Delivery partners, and partner management.
• Partner with other internal learning groups to share best practices. Partner with Senior Manager to evaluate the effectiveness of training by developing and implementing post- instruction evaluation tools and criteria, such as evaluations, focus groups and learning observations.

Minimum Required

• Two to four years of experience managing a training or curriculum team.
• Ability to work within a collaborative environment, multi-task, and work within aggressive timeframes.
• Strong written and verbal communication skills; effective interpersonal and team work skills.
• Experience applying a systematic instructional design approach to the creation of learning programs.

Desired

• Three to five years of experience developing training materials for wireless, retail, or related industries.
• Three to five years leading successful teams
• Experience in rapid design working in a competitive, fast paced environment
• Knowledge of sales & service models and customer experience measurement programs

EducationMinimum Required

• Bachelors' Degree. Instructional Design, Education, Business, Communication or related field
• Four years of program/project management work experience may be considered in lieu of degree