Store Manager Trainee

Under the direction of the Store Manager and Human Resources Training Manager, engages in a structured training program designed to teach all aspects of store management. The store manager trainee program combines classroom, special assignments/projects and in-store training and is structured for a specific period of time. This job is an entry-level position in the store management hierarchy.

Job Functions:

1. Responsible for independently completing training modules and quizzes according to the training plan.
2. Communicates regularly with Training Manager.
3. Actively seeks job placement after approval from Training Manager.
4. Provides support and leadership to assigned training store.
5. Works closely with Store Manager to learn all aspects of store management.
6. Listen to and resolve customer (faculty, staff, and students) concerns regarding service or product.
7. Analyzes store financials to determine store performance and performance by department and makes any necessary changes to adjust to any unfavorable categories. Resolves any problems between the store and school faculty, staff or administrators. Makes determination of markdowns and write-offs. Analyzes store markdowns and write-offs to ensure they are not inordinate.  Summarizes data into management reports. Ensures that the Daily Sales Report is completed each day. Analyzes enrollment figures, past history, and current adoptions to determine the number of books to buy during buyback and the quantity of new books to order. Ensures orders are placed in a timely manner.
8. Performs other related duties as assigned.

• A Bachelor’s degree is required.
• Ability to relocate out of state within a targeted region.
• Level I trainee: a minimum of one to two years of experience in a retail environment is required; with supervisory experience strongly preferred. Level II trainee: three to four years of supervisory experience required.
• Consistent work history.
• Demonstrated experience in directing and developing management staff.
• Exceptional customer service acumen.
• Demonstrated ability to fulfill Follett Values.
• Exceptional execution of operational objectives and tasks.
• Superior organizational skills and ability to multi-task.
• Must be able to travel out of town; extended overnight stays possible.
• Ability to relocate after program completion.

Reporting Relationships:

1. Reports to the Store Manager and Human Resources Training Manager
2. May supervise the work of others while assisting other stores, home store or training off-site.