Account Management Representative - Canada - Full-time / Part-time

Expert Global Solutions (EGS) is a global customer service organization, serving the world’s leading companies and best-known brands. With more than 40,000 employees in locations around the world, our people deliver extraordinary service – via phone, email and chat, every day. Embracing a diverse workforce with a shared commitment to deliver outstanding customer service, EGS offers significant opportunity to build a rewarding career, in a dynamic and customer-oriented environment. 

Summary

Essential Duties & Responsibilities

• Maintain and grow existing customer relationships through ongoing sales support and identification of additional   sales opportunities. May be responsible for working a pipeline of new customer prospects.
• Work with customers/prospects to determine their level of need for software applications and explain product/service offering in order to qualify additional sales opportunities.
• Meet or exceed revenue and quota goals through effective communication and partnering skills.
• Utilize various software applications to optimize efficiency and performance.
• Promote knowledge transfer by sharing product knowledge, problem causes, sales methods, and resolutions with other team members.
• Continually broaden understanding of client and client products through participating in a wide range of ongoing training in order to be able to intelligently speak about and educate others on product offerings.
• Develop communication skills for a higher level of effectiveness in identifying awareness of customer needs and expectations.
• Responsible for understanding and complying with all policies, procedures, and regulations relating to job duties.
• Perform other duties as assigned by management.

• High School Diploma or General Educational Development (GED) certificate required.
• Bachelor’s Degree in related field (e.g., Sales/Marketing, Business, Information Technology) strongly preferred. 

• Three or more years of sales/prospecting experience required.
• Experience in portfolio and/or pipeline management required.
• Experience in business or project planning execution and evaluation of results preferred.

• Must have exceptional customer service skills as demonstrate through prior sales/customer service experience.
• Must be able to demonstrate sales/prospecting skills, including a successful track record of outstanding sales performance.
• Must be comfortable selling over the telephone to existing and new customers.
• Excellent internal and external customer service skills with the ability to communicate with all levels of customers and business partners.
• Must have excellent interpersonal, written, and oral communication skills.
• Excellent attention to detail and problem solving skills.
• Strong personal computer skills including proficiency in the use of Microsoft suite of products.
• Self-motivated with the ability to work independently in a fast-paced environment.
• Ability to prioritize and organize work in a multitasked environment.
• Ability to maintain the highest level of confidentiality.

• Office environment.
• Ability to lift and/or move 20 pounds with or without accommodation.