Customer Service Agent - Winter Seasonal - CME - Eagle Airport - Full-time / Part-time

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

Customer Service Agents are responsible for greeting guests and ensuring they have a pleasant and seamless transition from their flight to resort. Specifically, CME Customer Service Agents will greet and check-in guests with advance reservations, book ground transportation on a space available basis, coordinate driver activity, manage vehicle/seat inventory and assist airlines with transporting passengers to alternative airports when weather requires flight cancellations.

Customer Service Agents must be detail oriented, have exceptional people and communication skills, computer experience, a positive attitude and enjoy working with people. Must have the ability to perform multiple tasks during busy and trying times.  Training begins December 2015 with the season ending March 2016.

RESPONSIBILITIES:

• Coordinate the loading of guests and luggage into proper vehicles

• Book transportation on a space available basis

• Ensure on time departures

• Coordinate logistics, manifesting, zoning and Drivers schedules with other CME employees

• Provide a level of service which exceeds guest’s expectations

• Maintain reservation integrity

• Reconcile cash drawer, vouchers and credit card transactions

• Coordinate driver activity and help drivers maintain a positive attitude

• Assist with resolution of lost luggage issues

• Maintain integrity of radio transmissions and procedures

• Maintain counter facilities

• Maintain good rapport with all airport personnel

• All other tasks as requested

REQUIREMENTS:

• High School diploma or equivalent - required
• Must have guest service experience - required
• Must be able to read, write, speak, understand and comprehend English fluently - required
• Able to communicate in Spanish and Portuguese - preferred
• Must be able to stand for long periods of time - required

Get away from a desk job, or take a break before you head to the city to look for a "real job." Colorado's ski areas offer some of the greatest outdoor activities in the world. Spend the summer or winter working for a fun company in Colorado's Rocky Mountains!   We offer a variety of schedules due to our 24 hour operations during the winter season. If you enjoy an ever changing work environment where no day is the same, we are the company for you. Colorado Mountain Express is the most experienced resort transportation provider in the state of Colorado. We offer the opportunity to meet interesting people from around the world and a work schedule tailored to your passions. You can also take advantage of being part of the Vail Resorts family with employee perks, such as a free ski pass to our world class resorts, discounted lodging and more. Learn more about Colorado Mountain Express

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 115087