Senior Manager Infrastructure Operations - Full-time

The APG IT Senior Manager for Infrastructure Operations will act as the liaison between the APG IT Operations & Infrastructure team and all Applications related support organizations (L1/2 Operations, L3/4 Operations, BI, eCommerce, DC Support, Store Support, Shared Services and Tomax) to oversee and ensure the successful role out and support of APG Applications.

Responsibilities

• Primary responsibility is to keep Store Infrastructure is up and running efficiently 99% of the time.
• Ensures that APG Applications & Data goals are accomplished and in line with the APG IT’s Operations & Infrastructure objectives
• Manage the teams of Network Support Analysts, Server Support Analysts, Workstation Support Analysts to support Store Operations for 6000+ stores
• Has overall responsibility for planning, directing and coordinating Operations & Infrastructure activities as part of the roll out of Applications releases
• Works to ensure that all major operational activities, associated quality and integrity is consistent with APG IT methodology and best practices
• Works closely with our Managed Service Partners & internal APG IT teams to ensure Operations & Infrastructure system requirements and design specifications fit the business need
• Manages a matrixed team of individuals who constantly search for creative ways to elevate the capabilities of technology systems to meet business needs, partly by capitalizing on emerging technologies and partly by adapting technologies to the needs of the customer
• Ensures all APG IT Operations Support processes interface smoothly with impacted support organizations
• Ensures Store Infrastructure required to support is available and in warranty
• Delivers reliable and quality infrastructure into the production environment, while meeting the following objectives:
• Work with team network architects to implement solutions
• Ensuring streamlined network software releases on a predetermined agreed to schedule
• Provide operation support and oversight for network monitoring toolsets
• Provide technical leadership, clarity and direction for on-site resources and vendor teams
• Ensures technical standards and architecture designs are followed
• Establish standards and procedures for Operational reporting and documentation.
• Reviews status reports prepared by project personnel, and manages schedules and plans as required.
• Confers with project personnel to provide technical advice and resolve problems.
• Coordinates and respond to requests for changes from original specifications.
• Monitors project results against technical specifications.
• Keep close contact with key Vendor and End-user representatives directly to ensure technologies are providing specified capabilities to customers.
• Gets efforts off the ground, keeps them on track and on budget, and resolve issues with customers.
• Provides leadership and motivation to project team members throughout the project life cycle.
• Leads the effort in creative approaches to problem solving and quality deliverables supporting business needs.

Qualifications

• Bachelor's degree in computer science, business administration, engineering or a related discipline with an information technology focus; highly desirable to have M.B.A. degree or equivalent
• 10+ years leading complex network software and hardware implementation solutions
• 10+ years of experience with network or systems engineering
• 7+ years of experience supervising teams (including completion of performance reviews)
• 7+ years of experience with VPN technologies, i.e. site-to-site, mesh VPN, client-to-site
• 7+ years of experience with data communications technologies, i.e. MPLS, frame-relay
• 7+ years of experience with using IP routing protocols, including OSPF, RIPv2, and BGP
• 7+ years of experience with using LAN switching technologies
• 5+ years of experience in vendor management
• 5+ years of experience with network security countermeasures, including firewalls, access control lists, intrusion detection/prevention, content filtering and encryption devices
• Minimum of six years of experience in managing IT Infrastructure operations
• Experience in managing multiple vendors IT Infrastructure support
• Six to eight years of progressive broad-based information systems and business experience; highly desirable to have experience in software engineering involving development and testing of applications
• Three or more years of business-unit experience, with sensitivity and commitment to business problem solving
• Strong management and development skills
• Technical management experience in a dynamic high-technology environment — a key success factor
• Ability to manage internal and external development projects from inception to successful implementation
• Understanding of how to leverage business applications for competitive advantage
• Solid understanding of the software development process (SDLC), including requirement gathering, analysis/design, development tools/technologies, release/version control, contemporary testing methodologies and deployment management
• Expertise in setting and managing customer expectations
• Technical proficiency in hardware and systems software, as well as experience implementing packages and working with vendors
• Strong knowledge and understanding of business needs, with the ability to establish and maintain a high level of customer trust and confidence
• Strong customer focus and ability to manage client expectations
• Ability to communicate needs and schedules to IT and clients, as well as ensure that plans are in place and standards are adhered to
• Solid program /project management skills with ability to multitask and manage multiple small to large projects in a cross-functional environment
• Demonstrated ability to lead and motivate non-direct reporting staff to apply skills and techniques to solve dynamic problems
• Excellent oral and written communication skills, as well as ability to present and explain technical information in a way that establishes rapport, persuades others and gains understanding
• Strong teamwork and interpersonal skills at all management levels

Closing Statement

In the 1920's, America fell in love with the automobile. More and more vehicles began traveling the roads, creating a need for an auto parts distribution system that could keep pace with the demand to keep our automobiles running. In 1925, NAPA was founded to meet those needs. Since then, we've sped our way to become a powerhouse in the auto parts industry. Fueled by the popularity of the automobile, our name can now be seen on over 5,800 stores, 58 distribution centers, and 13,000 NAPA AutoCare facilities across the country, and we're not stopping there.

Our 80 years of experience has made us an industry leader, but don't let our age lead you to believe we can't keep up with the changing times. We're not your grandfather's NAPA. As our vehicles become more advanced, we've adapted our business in ways that allow us to stay ahead of the curve. We're constantly updating our inventory of over 500,000 parts, opening new stores, reaching out to customers in new ways, and most importantly, we're hiring new talent to join our ranks.

It's an exciting time to join our team and we need people like you to help us accelerate our business into the future. Our growth depends on the dedication and enthusiasm of our employees. At NAPA, we want to continue to expand our presence, but at the heart of our business we just love automobiles. That's probably one of the reasons you're visiting this page. You share our passion to help customers, both retail and wholesale, keep their vehicles running. At NAPA, you'll be part a team that's building on an 80-year legacy of NAPA KNOW HOW, backed by the best employees in the world.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.