Customer Support Supervisor

General Description:

The Customer Support Supervisor role will be responsible for all Customer Related Services in their primary and secondary field offices. ��Partners with and communicates processes and compliance of operations with the Director of Business Operations and RFM.��

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Essential Job Duties and Responsibilities:

• Manage, develop and train the Customer Support Associates and Administrative Assistants
• Compliance, reviewing, and training of the office performance scorecard goals
• Ensure outstanding customer service is given to all customers (internal and external)
• Manage health and safety program (Drug and backgrounds compliance)
• Manage internal recruiting process
• Process and conduct all internal new hire paperwork, agreements/offer letters and PeopleSoft/ESF
• Manage benefits program internal and external
• Manage internal payroll including resolution of spread and commission issues
• Compliance of new and re-hire Pre Employment Paperwork program (folders to corporate processed weekly)
• Interviewing, hiring and training FSG team
• Manage office spending including: supply procurement, marketing, out of office activities and Purchasing Card account
• Track individual, divisional, office and regional performance
• Compliance of office operations: Resume ATI process, Employer Tax Credit Forms (8850���s), advertising spending
• Management of compliance reports: Job error, tax error, national accounts, PeopleSoft reports (new starts report, without hours for two weeks, finish report, etc.)
• Management of starts being complete within 24 hours, finishes completed weekly
• Communicate weekly with RFM: administrative team, operations, reports, compliance of operations, relationships
• Oversee all operations and administrative team in local office and secondary offices
• Maintain relationship with office leadership and assist with miscellaneous duties for the Director of Business Operations

À propos de Aerotek SRI: Aerotek SRI est une filiale d'Aerotek® Inc., un important fournisseur de recrutement et dotation technique, professionnel et industriel. Aerotek possède un réseau international de plus de 200 bureaux non franchisés et 2 000 recruteurs pour repérer, présélectionner et choisir les meilleurs talents. About Aerotek ULC: Aerotek ULC is a subsidiary of Aerotek® Inc., a leading provider of technical, professional and industrial recruiting and staffing services. Aerotek operates an international network of more than 200 non-franchised offices and 2,000 recruiters to identify, screen and select top talent. Aerotek is acting as an Employment Agency in relation to this vacancy.