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in Orlando, FL

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Hours Full-time, Part-time
Location Orlando, FL
Orlando, Florida

About this job

This is a dual function role:
Candidates will be trained on their claims fulfillment process, but also on a more specialized, technical support team.

All Candidates will be trained into one of their technical queues:
* TV, Mobile or Laptop
* As part of their training they offer full training on diagnosing technical issues over the phone.

Day to Day - Candidates will be working within a Tier 1 Warranty Call Center. Candidates must be comfortable taking calls of all types and being on the phones all shift.

Calls coming in will usually be for help/assistance: Example - "My phone is not turning on, what I do?"
* We are looking for a critical thinker - how would someone navigate another person troubleshoot their device.
* Answers: Soft Reset, Take Battery out, Replug, Reformat device……
Majority of Warranty Calls will be for Mobile/Cell phones but they also warranty other electronic devices such as all types of Pads & Laptops.

Customer Service is their #1 Concern - Tier 1 calls represents the face of the company and how the calls are treated will affect the overall business.
* Candidates must have excellent Customer Service
* Must have patients for questions and troubleshooting
* Able to multi-task; Candidates will document all calls and information on one computer/Screen and would surf the web to research and assist the Warranty Subscribers' Calls/issues.
* The goal is to have 1st Call Resolution - IT IS NOT about getting off the phone in an amount of time allotted.
* If Candidate can fix or resolve the issue, Caller may not need to make or file the claim.

About Aerotek: Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services. Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit aerotek.com. Aerotek is acting as an Employment Agency in relation to this vacancy.