Seasonal Retail Support - Jewelry Ringer, Part Time Macy's Del Amo Fashion Center

JOB OVERVIEW:

The Seasonal Jewelry Ringer is responsible providing excellent customer service when performing functions related to the POS system and other operational tasks as necessary. The associate is also responsible for fulfillment and performing other duties as necessary.
In order to present our customers with the best holiday shopping experience, many of our Seasonal Jewelry Ringer may arrive prior to store opening and remain after closing to ensure we are ready to make Macy's magic. Seasonal associates will have the opportunity to work a flexible schedule on a temporary basis, which may include early mornings, evenings, weekends and busy events such as the day after Thanksgiving and the day after Christmas. And don't forget - just in time for holiday shopping, you will receive an employee discount of up to 20% starting your first day!

ESSENTIAL FUNCTIONS:

• Be proficient in POS and MPOS systems including Search and Send, My Client and More@ Macy's tablet app
• Proactive in assisting Jewelry customers who are using devices to shop and compare, whether Macy's devices or their own
• Provide an exceptional customer experience by ensuring the customer is always the priority
• Attend to customer service needs in a friendly and helpful manner when approached
• Handle Jewelry returns courteously and professionally and suggest merchandise to convert the return into a sale
• Suggest additional merchandise to compliment customer selection and engage the customer
• Offer to put purchase on customer's Macy's charge account toward the end of the shopping experience
• Reinforce customer's selection and package merchandise with care
• Invite customers to come back and thank them by name whenever possible
• Maintain register bay supply levels and alert Manager when supplies need reordered
• Maintain department recovery standards; including fitting room go backs to standard, if applicable
• Assist in replenishment of stock onto the sales floor
• Participate in stockroom maintenance, organization, and housekeeping
• Process damages, transfers, and return to vendor merchandise
• Assist the Merchandise Team in the movement of fixtures and merchandise for new product, season changes, and clearance sets
• Assist in inventory and markdown processes
• Maintain high customer readiness standards by delivering a clean, neat, easy to shop store environment
• Follows shortage programs and procedures as they pertain to the receiving function
• Be sensitive to store's needs and flex into other non-selling areas as needed
• Adhere to Asset Protection and inventory control and compliance procedures
• Assist with special projects as assigned
• Perform other duties as necessary
• Follows shortage programs and procedures
• Perform these functions in an efficient manner, as directed by the Jewelry Business Manager
• Regular, dependable attendance and punctuality

QUALIFICATIONS:

Education/Experience:

• No specific educational accomplishments arenecessary.
• No experience is needed.

Language Skills:

• Effective written and verbal skills, ability to interpret instructional documents such as safetyrules, operating and maintenance instructions, and procedure manuals.
• Excellent written and verbalcommunication skills.

Mathematical Skills:

• Basic math functions such as addition, subtraction, multiplication, and division.
• Able to use a calculator.

Reasoning Ability:

• Self-starter, able to work independently and as part of a team and musthave good time management skills.

Physical Demands:

• This position involves constant moving and standing. Involves standing for at least two consecutive hours.
• Involves lifting at least 30 lbs.
• May occasionally involve reaching, stooping, kneeling, crouching, and climbing ladders.
• May involve reaching above eyelevel. Involves close vision, color vision, depth perception, and focus adjustment.

Other skills:

• Ability to collaborate and function as a member of ateam.
• Must possess a strong sense of urgency.
• Ability to collaborate and function as a member of a team.
• Must possess a strong sense of urgency.
• Should be comfortable with the use of computers andfrequent use of RF equipment.

Work Hours:

• Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays.

This job description is not all inclusive. In addition, Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal

Opportunity Employer, committed to a diverse and inclusive work environment.