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in Reston, VA

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Hours Full-time, Part-time
Location Reston, VA
Reston, Virginia

About this job

Summary:
The Universal Branch Associate is responsible for providing all Teller based transaction as well as direct selling of our consumer and small business products/services to existing and new customers using a conversation model. Universal Branch Associates process deposits, transfers, withdrawals, and other transactions in accordance with established policies and procedures: must be continuously aware of fraud loss and check cashing guidelines as well as all security and transaction documentation requirements. Also responsible for the security of assigned cash which must be maintained and balanced within established guidelines. Develops and deepens relationships by servicing and selling consumer and small business products to new and existing customers. Additionally responsible for referring customers to other lines of business such as Capital One Financial Advisors, Private Banking, Small Business and Commercial banking as appropriate. Must maintain and acquire knowledge of complete line of products and services offered at the bank. Perform related duties as required to achieve branch goals.



Responsibilities:
- Performs servicing duties: greets customers/prospects in the lobby, on the teller line, or on the phone. Researches customer inquiries, orders checks and/or debit cards, returns phone calls, accepts and forwards wires, and other customer originated service needs with the intent of enhancing customer retention and exploring additional sale opportunities.
- Uses needs-based assessment tools to analyze and determine customer needs. Recommends and sells appropriate solutions (consumer and business) both in person and on the telephone.
- Assist and educate customers on the use of self service and remote channels.
- Uses the conversation model to uncover customer needs using open-ended questions.
- Maintains a working knowledge of the complete line of products and services offered; taking responsibility to keep up to date and request assistance for further development needs.
- Researches and answers customer inquiries and requests regarding accounts, products, rates and services.
- Service Small Business customers as needed and sell to branch-managed businesses when no Branch Business Manager is available.
- Refer larger Small Business and Commercial opportunities as identified during profiling to Branch Business Manager or Branch Manager.
- Champion a customer centric culture.
- Maintain job proficiency and certification.
- Maintain supply and sale of consignment items.
- Deliver on in branch customer experience for all segments to ensure a quality customer experience - every customer every time.
- Process transactions within established policies and procedures to ensure operational excellence.
- Ensure all audit and security policies and procedures are followed in accordance with Bank policy and Federal regulations.

Qualifications

Basic Qualifications:
- High School Diploma, GED, equivalent certification or Military experience
- At least 1 year customer service experience

- At least 1 year sales experience
- At least 1 year teller experience or at least 1 year cash handling experience

Preferred Qualifications:
- 1+ years sales experience  

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No Agencies Please.

Capital One is an equal opportunity employer committed to diversity in the workplace. Capital One promotes a drug-free workplace.

All qualified applicants will receive consideration for employment without regard to gender, race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status protected by applicable national, federal, state or local law.


Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; Newark, New Jersey Ordinance 12-1630; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

 Requires successful registration with, and issuance of a unique identification number from, the Nationwide Mortgage Licensing System (NMLS) in compliance with the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (S.A.F.E. Act).



JobRetail Banking
Primary LocationUnited States-Virginia-Reston-Fairfax Co-Reston Town Center (12862)
ScheduleFull-time
TravelYes, 10 % of the Time
Job Posting
Unposting Date