BILINGUAL Customer Service Rep

Looking for BILINGUAL CUSTOMER SERVICE REP'S to work for a stable company in a fun and professional working enviornment!!

The Customer Service Representative is responsible for developing and maintaining excellent customer relations.

Job Duties:

* Answer incoming calls including billing and invoicing, changing account information, account retention, and a diversity of customer related calls.

* Troubleshoot technical inquiries and schedule service calls with customers.

* Save accounts of customers that are attempting to cancel.

* Responsible for following up with existing customers in regards to installations, service calls, alarms, testing systems and special problems to ensure we are meeting our promises and expectations.

* Handle customers' problems from beginning to ending solution by listening to the customer, defining the problem, resolving the problem and following up with the customer.

Approximately 90% of your calls during your shift are incoming and 10% of your day is made up of outbound calls to follow up with new service satisfaction inquires.

Qualifications:

* BILINGUAL

* Customer service experience.

* Excellent communication and phone skills.

* Computer skills (Microsoft Office).

* Minimum typing speed of 35wpm.

* Good problem solver and strong negotiator.

* Ability to multi-task.

* Independent thinker and motivated self-starter.

* Ability to work diverse hours from 6am - 12am, 7 days a week, including holidays.

* Work schedules alternate periodically as a result of shift bids.


In this position you will be handling a mix of inbound as well as outbound calls, dealing with current customers, customer complaints, billing questions, troubleshooting technical questions and scheduling service calls. There is a lot of multitasking!! Must have strong computer skills!!

**no selling at alll! outbound calls are only follow up/relationship building calls

À propos de Aerotek SRI: Aerotek SRI est une filiale d'Aerotek® Inc., un important fournisseur de recrutement et dotation technique, professionnel et industriel. Aerotek possède un réseau international de plus de 200 bureaux non franchisés et 2 000 recruteurs pour repérer, présélectionner et choisir les meilleurs talents. About Aerotek ULC: Aerotek ULC is a subsidiary of Aerotek® Inc., a leading provider of technical, professional and industrial recruiting and staffing services. Aerotek operates an international network of more than 200 non-franchised offices and 2,000 recruiters to identify, screen and select top talent. Aerotek is acting as an Employment Agency in relation to this vacancy.