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in Tempe, AZ
BILINGUAL Customer Service Rep
Hours | Full-time, Part-time |
---|---|
Location | Tempe, AZ Tempe, Arizona |
About this job
Looking for BILINGUAL CUSTOMER SERVICE REP'S to work for a stable company in a fun and professional working enviornment!!
The Customer Service Representative is responsible for developing and maintaining excellent customer relations.
Job Duties:
* Answer incoming calls including billing and invoicing, changing account information, account retention, and a diversity of customer related calls.
* Troubleshoot technical inquiries and schedule service calls with customers.
* Save accounts of customers that are attempting to cancel.
* Responsible for following up with existing customers in regards to installations, service calls, alarms, testing systems and special problems to ensure we are meeting our promises and expectations.
* Handle customers' problems from beginning to ending solution by listening to the customer, defining the problem, resolving the problem and following up with the customer.
Approximately 90% of your calls during your shift are incoming and 10% of your day is made up of outbound calls to follow up with new service satisfaction inquires.
Qualifications:
* BILINGUAL
* Customer service experience.
* Excellent communication and phone skills.
* Computer skills (Microsoft Office).
* Minimum typing speed of 35wpm.
* Good problem solver and strong negotiator.
* Ability to multi-task.
* Independent thinker and motivated self-starter.
* Ability to work diverse hours from 6am - 12am, 7 days a week, including holidays.
* Work schedules alternate periodically as a result of shift bids.
In this position you will be handling a mix of inbound as well as outbound calls, dealing with current customers, customer complaints, billing questions, troubleshooting technical questions and scheduling service calls. There is a lot of multitasking!! Must have strong computer skills!!
**no selling at alll! outbound calls are only follow up/relationship building calls