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Hours Full-time, Part-time
Location Golden Valley, MN
Golden Valley, Minnesota

About this job

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)
 
 
UnitedHealth Group IT End User Technology Services provides a diverse and comprehensive array of infrastructure services designed to advance improved health and well-being for our customers, and to benefit UnitedHealth Group employees across the enterprise. End User Technology Services - Operations Delivery has over 300 resources across the globe and offices worldwide.
 
 
The IT Systems Management Consultant role will work escalated issues submitted by EUTS and in some cases the internal customer. They will troubleshoot the internal customers desktop computer problems, work with EUTS managers to identify root cause of treading issues, and drive meetings with technical teams to determine root cause and resolve the issue.
 
 
Primary Responsibilities:

Provide technical support for employees? computers at UnitedHealth Group
Diagnosis of issue severity and proper troubleshooting of incident
Partner and collaborate with other teams (Desktop Engineering, SLS, IRM and others) to ensure the end user experience is not impacted by changes in the environment
Identify and investigate trends to resolve complex incidents and problem tickets
Investigate escalations for root cause and work until issue resolution
Document processes and procedures in the knowledge management tool
Facilitate meetings and present details around findings from root cause analysis
Experience in providing superior service-oriented desktop support
Enjoys challenging troubleshooting situations and pays attention to details
Must be a self-starter and able to work independently while being part of a decentralized team
 

Requirements

Required Qualifications:

High School education and Technical certificate qualification or higher
4+ years’ experience in desktop support, with focus on remote support tools
1+ years’ experience in use of systems management tools such as Altiris
Solid troubleshooting skills, able to find the root cause of issues and fix
Superior customer service skills, able to interact with a wide range of customers
Preferred Qualifications:

Information Technology Certificates
Lakeside SysTrack experience
 
Technology Careers with Optum. Information and technology have amazing power to transform the health care industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life's best work.(sm)
 
 
Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
 
 
Job Keywords: IT Systems Management, IT, Information Technology, Optum, Golden Valley, MN, telecommute, telecommuter, telecommuting, remote, work from home