Senior Technical Support Analyst - Optum - Telecommute - Full-time / Part-time

UnitedHealth Group is a company that's on the rise. We're expanding in multiple directions, across borders and, most of all, in the way we think. Here, innovation isn't about another gadget, it's about transforming the health care industry. Ready to make a difference? Make yourself at home with us and start doing your life's best work.(sm)
 
UnitedHealth Group IT End User Technology Services provides a diverse and comprehensive array of infrastructure services designed to advance improved health and well-being for our customers, and to benefit UnitedHealth Group employees across the enterprise. End User Technology Services - Operations Delivery has over 300 resources across the globe and offices worldwide.
 
 The Senior Technology Support Analyst will work incidents that were recently called into our help desk using our HP ticketing system. They will troubleshoot the user’s desktop computer problems with remote control tools, determine root cause and using knowledge management tool resolve the issue.
 
Primary Responsibilities:

Provide technical support for employees and computer hardware at UnitedHealth Group
Provide support for Deployment & Migration type activities
Diagnosis of issue severity and proper troubleshooting of incident
Incident resolution using knowledge management tool and documented processes and procedures
Experience in providing superior service-oriented desktop support
Facilitate meetings and present details around current deployment and migration activities
Investigate trends with deployments and migrations to determine incident root cause and create support knowledge based on these findings
Enjoys challenging troubleshooting situations and pays attention to details
Must be a self-starter and able to work independently while being part of a decentralized team
 

Required Qualifications:

High School education and Technical certificate qualification or higher
3+ years’ experience in desktop support, with focus on remote support tools                             
1+ years’ experience in use of systems management tools such as Altiris
Solid troubleshooting skills, able to find the root cause of issues and provide a solution
Superior customer service skills, able to interact with a wide range of customers
Ability to work on multiple issues or projects concurrently
 Preferred Qualifications:

Information Technology Certificates.
 
Technology Careers with Optum. Information and technology have amazing power to transform the health care industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life's best work.(sm)
 
 
Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
 
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
 
 
Job Keywords: Technology Support, IT, Information Technology, Optum, Golden Valley, MN, telecommute, telecommuter, telecommuting, remote, work from home