Senior Broker Agent Service Representative - Roanoke, VA

Great sales are the result of strong purpose, conviction and pride - pride in your ability and your product. UnitedHealth Group offers a portfolio of products that are greatly improving the life of others. Bring along your passion and do your life's best work.(sm)

The
Senior Broker Service Representative
is responsible for providing sales support, technical support, and service for
new and existing policies to our insurance brokers. This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8 hour shift schedules during our normal business hours of (7am - 8pm). It may be necessary, given the business need, to work occasional overtime or weekends. Our office is located at 3645 Thirlane Road, Roanoke, VA  24019.

 

Responsibilities:

Responding
to Broker questions on licensing and commissions. Researching
and resolving any and all procedural, and product, and process questions. Answering
incoming producers' calls from insurance brokers & utilizes CRTs to access
information. Documenting
each call on PC CRT with contents of phone conversation for legal purposes. Making
outgoing calls with answers to the producers and insurance brokers on previous
inquiries. Accountable
for up to date information delivery and mastery of product knowledge required. Generating
insurance product quotes and delivering to producers insurance brokers. Distributing
appropriate paperwork as required, including but not limited to quote requests,
faxes, & incoming mail. Accountable
for accuracy of information and timely delivery. Ongoing
training as needed. Accountable
for attendance and mastery of material. Other
duties as assigned. Accountable
for timely and accurate completion of assignment. Special
projects as required. Meeting
established monthly performance objectives. Building
positive business relationships with insurance brokers. 

Qualifications:

1
year of customer service experience analyzing and solving customer problems
required1
year of call center experience requiredAn
education level of at least a high school diploma or GED OR 10 years of
equivalent working experience Authorization
to work in the United StatesAvailable
to work 40 hours per week anytime within the operating hours of the site Familiarity
with computer and Windows PC applications, which includes the ability to learn
new and complex computer system applications Ability
to navigate a computer while on the phoneAbility
to multi-task, this includes ability to understand multiple products and
multiple levels of benefits within each product Ability
to remain focused and productive each day though tasks may be repetitive

 

Careers at UnitedHealthcare Medicare & Retirement. The Boomer generation is the fastest growing market segment in health care. And we are the largest business in the nation dedicated to serving their unique health and well-being needs. Up for the challenge of a lifetime? Join a team of the best and the brightest to find bold new ways to proactively improve the health and quality of life of these 9 million customers. You'll find a wealth of dynamic opportunities to grow and develop as we work together to heal and strengthen our health care system. Ready? It's time to do your life's best work.SMDiversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.