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Center Manager/Service Associate
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Dickinson, TX Dickinson, Texas |
About this job
ACE Cash Express, Inc. is a leading retailer of financial services with more than 1,600 stores in 38 states. ACE focuses on serving consumers with a variety of alternative banking needs such as check cashing, short term loans, title loans, wire transfer, bill payments and many other products and services.
ACE currently has openings for Center Managers and Service Associates to join our growing team. This person will be a friendly, outgoing customer service professional who is interested in advancing there career through the sales and support of financial products and services. In this role you will work in one of our retail locations and will consult face to face with current and potential ACE customers on a daily basis.
We offer an excellent wage and benefits package which includes:
• Competitive salary
• Monthly performance bonus
• Holiday pay, paid vacation and sick time
• Full medical, dental and vision insurance
• Life and long-term disability insurance
• 401K with matching company contribution
• Career development and Advancement opportunities
The Center Manager and Service Associates provide and maintain excellent customer service with every existing and potential customer. Work involves, but is not limited to: overseeing operation of the center, ensuring maximized sales and profitability, center security and safety, inventory control, meeting monthly and yearly Contribution To Plan (CTP) goals, expense controls, and marketing of company services. This position reports directly to the District Manager.
Essential Duties and Responsibilities:
• Monitor and lead Associates daily activities and service levels of entire store
• Handle all escalated customer service issues
• Assist District Manager in scheduling to maintain proper staffing
• Increase store profitability by building and maintaining customer relationships through the offering of products and services including: check cashing, loans, utility and other bill payments, title loans, money orders, wire transfers and other financial services
• Manage existing customer accounts and ensure that payments are made in a timely manner
• Assist in marketing campaigns throughout community
• Follow security and safety policies and procedures in order to maintain safe working environment
Requirements
Specific Knowledge, Skills & requirements:
• High School Diploma or equivalent
• Previous experience in sales or customer service; retail or financial service industry preferred
• Cash handling experience
• Excellent communication skills
• Multi-tasking experience in a fast-paced, results driven environment
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
• Ability to work flexible retail hours
#southtexas
ACE currently has openings for Center Managers and Service Associates to join our growing team. This person will be a friendly, outgoing customer service professional who is interested in advancing there career through the sales and support of financial products and services. In this role you will work in one of our retail locations and will consult face to face with current and potential ACE customers on a daily basis.
We offer an excellent wage and benefits package which includes:
• Competitive salary
• Monthly performance bonus
• Holiday pay, paid vacation and sick time
• Full medical, dental and vision insurance
• Life and long-term disability insurance
• 401K with matching company contribution
• Career development and Advancement opportunities
The Center Manager and Service Associates provide and maintain excellent customer service with every existing and potential customer. Work involves, but is not limited to: overseeing operation of the center, ensuring maximized sales and profitability, center security and safety, inventory control, meeting monthly and yearly Contribution To Plan (CTP) goals, expense controls, and marketing of company services. This position reports directly to the District Manager.
Essential Duties and Responsibilities:
• Monitor and lead Associates daily activities and service levels of entire store
• Handle all escalated customer service issues
• Assist District Manager in scheduling to maintain proper staffing
• Increase store profitability by building and maintaining customer relationships through the offering of products and services including: check cashing, loans, utility and other bill payments, title loans, money orders, wire transfers and other financial services
• Manage existing customer accounts and ensure that payments are made in a timely manner
• Assist in marketing campaigns throughout community
• Follow security and safety policies and procedures in order to maintain safe working environment
Requirements
Specific Knowledge, Skills & requirements:
• High School Diploma or equivalent
• Previous experience in sales or customer service; retail or financial service industry preferred
• Cash handling experience
• Excellent communication skills
• Multi-tasking experience in a fast-paced, results driven environment
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
• Ability to work flexible retail hours
#southtexas