Pro Services Assistant

PURPOSE
Position requires commercial sales work or closely related activities. Utilizes appropriate marketing and sales methodologies to develop profitable business in an assigned location; follows-up regularly with commercial customers to assess satisfaction with services and to identify additional business opportunities; strives to achieve sales goals.

ESSENTIAL FUNCTIONS
• Primary focus is providing exceptional customer service to the pro customers inside the store.
• Assists the Pro Services Manager or Pro Services Representative to accomplish the following:
• Prospects continuously for new clients through a variety of techniques, including telephone solicitation, in-store sales and occasional outside sales.
• Maintains current list of all prospects in electronic database as specified by company.
• Develops pricing and business development strategies in collaboration with and under the direction of company and/or location management.
• Works with company sales, operations and marketing department to focus sales efforts on developed and internet leads and in developing campaigns to maximize sales efforts.
• Participates in trade associations and trade shows, and assists in other promotional efforts.
• Analyzes local market to identify market opportunities, prospective companies and associated buyers.
• Follows-up on referrals and self generated leads to identify buyer influences and any timing issues; monitors prospects’ contract calendars; prepares reports on status of leads and other reports as required.
• Plans prospect visits with appropriate operations personnel, such as the responsible local management.
• Makes sales presentations to prospective customers.
• Solicits orders and processes approved services schedules; strives to achieve sales goals.
• Meets regularly with new clients to assess level of satisfaction with services and to develop a list of strong referrals.
• Develops and submits proposals and responses to RFQs and RFPs issued by prospective clients after obtaining pricing and specifications approval from management as appropriate.
• Enhances and maintains business development skills through participating in a variety of training programs as assigned.
• Performs additional functions, duties and specific tasks of a similar nature and scope as necessary in order to achieve assigned business objectives.
• Maintains the “who can do it?” board and the vetting of contractors listed on the board.

Job Requirements

MINIMUM ELIGIBILITY REQUIREMENTS
• High school graduate or equivalent. College degree preferred.
• Three (3) years retail sales experience and proven ability to sell.
• Must have a valid driver’s license and proof of automobile insurance.
• Skill in persuasive oral and written communications, including effective executive-level presentation skills.
• Demonstrated skills in the areas of sales and business development.
• Demonstrated energy, drive, determination and persistence, even when confronted with rejection.
• Ability to present information effectively and respond to questions from groups of managers, customers, and prospects.
• Ability to analyze sales data and develop recommendations and solutions.
• Excellent planning, organization and time management skills.
• Ability to carry out multiple assignments concurrently.
• Ability to interact effectively at all levels and across diverse cultures.
• Ability to be an effective team member and handle project assignments responsibly.
• Ability to adapt to changes in the external environment and organization.
• Courteous telephone manner.
• Strong customer service and results orientation.

WORKING CONDITIONS (TRAVEL, HOURS, ENVIRONMENT)

• This position is salaried, knowing it may include hours which exceed eight hours in a day or forty hours in a week.
• Frequent travel required including air and car travel.
• While performing the duties of this job, the employee is occasionally exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically moderate.

PHYSICAL/SENSORY REQUIREMENTS
Medium Work – Ability to exert 20-50 pounds of force occasionally, and/or 10-25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to lift, carry, push, pull, or otherwise move objects. The employee is often required to use their hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

NOTE: All duties and responsibilities listed are considered to be essential job functions and requirements, and are subject to possible modification to reasonably accommodate individuals with disabilities. Marginal functions of the position (those that are incidental to the performance of fundamental job duties) have not been included. However, the omission of specific statements of duties does not exclude them from the position if the work is similar, related or logical assignment to the position.