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in Farmington, CT

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Hours Full-time, Part-time
Location farmington, Connecticut

About this job

STORE MANAGER | Roles & Responsibilities

Reports To: District Manager/District Visual Manager

Objective

To create a unique, innovative and inspirational customer experience; encompassing the Free People lifestyle and brand image, while maintaining all store operations and goals, resulting in driving sales and ensuring the profitability of the store.

The Store Manager will both partner with and support the growth of the Visual Manager or Assistant Store Manager. They will have an open and direct line of communication with the District and District Visual Manager in order to most effectively hold a firm knowledge of overall brand direction and focus.

Expectations

People

Lead, mentor and motivate the team regarding all aspects of leadership, visual execution and expectations through:

Consistent and continual feedback and accountability

Promoting sense of ownership and delegation

Motivate and inspire the store team through a strong store presence and consistently leading by example

Team involvement and strategic planning

Morning and any all store staff meetings and trainings

Manage and motivate a high level of Customer Care

Ensure the use of all Customer Care resources and initiatives

Partner with DM/DVM in performance appraisals and setting goals, with timely follow-up, in order to ensure employee development

Facilitate hiring and recruiting; actively attracting and attaining talent

Process

Meet or exceed store sales plan and payroll goal

Partner with District and District Visual Manager, ASM & Visual Managers to complete weekly, monthly, and quarterly planning

Maintain business awareness, and drive sales in order to achieve and exceed goals

Partner with Assistant Store Manager and/or Visual Manager to follow, adhere to, and support Typical Week structure; facilitate weekly and daily scheduling/zoning to support this

Educate the staff on all Home Office operational communication and initiatives

Manage all aspects of daily store operational controls

Ensure daily restock is happening effectively

Promote and maintain a high standard for overall Customer Experience, Operations and Loss Prevention

Uphold all company Policy and Procedure

Presentation

Partner with DM/DVM to interpret home office visual communication and plan, schedule and execute an impactful visual environment

Utilize and manage the use of weekly sales reports to track, analyze and communicate business results and determine strategies to maximize sales

Interpret Home Office visual communication to fit store specific environment and cater to the core customer

Partner with the Visual and/or Assistant Store Manager for updating product presentation weekly or as needed

Execute and/or delegate all weekly operational objectives, in order to support visual objectives identified

Effectively manage and educate the staff on all accessible training processes that will result in visual standards and execution

Communicate product performance observations and offer feedback to buyers/allocators through the district product feedback point person(s)

Maintain an awareness of apparel and accessory trends and relevance to the store environment