Service and Repair Technician - Full-time / Part-time

The Service and Repair Technician is responsible to provide knowledge, support, and solution regarding technical and operational product errors. This position will be trained to engage in problem solving and continual learning of modern technology for broken screens, viruses, and how-to tutorials. The technician provides a world class customer experience to all sales and service consumers.

At Sprint by Wireless Lifestyle, we provide hands on and classroom training, advancement opportunities, and a Have Fun work environment!

DUTIES AND RESPONSIBILITIES:

• Greet all customers in a professional, friendly, and timely manner, in person and via the store telephone
• Create an outstanding customer experience
• Communicate effectively to identify the service need or provide an explanation of options and solutions
• Adhere to policy of compliance and regulation of consumer integrity and privacy
• Participate in marketing efforts to promote store sales Service & Repair Technician 2015
• Perform store operation procedures including opening/closing the retail location, cashier duties, completing product inventory, and maintaining a cleanliness of the shared work area Demonstrate integrity when working with customers, company policy, monetary transactions, product supply, and work relationships
• Troubleshoot, diagnose, and repair wireless products through Service & Repair procedures; process receipts of service and repair transactions
• Assist in other tasks and duties assigned by management

QUALIFICATIONS / REQUIREMENTS:

• High school diploma or equivalent; 2 year/associate’s degree preferred
• Previous retail sales and customer service experience
• Excellent communication and effective problem solving skills
• Strong attention to detail and organizational skills
• Availability of flexible scheduling to include days, evenings, and weekends
• Reliable transportation
• Basic computer skills
• Bilingual in English and Spanish a plus

PHYSICAL DEMANDS:

• Must be able to stand for long periods of time (up to 9 hours) on the sales floor


• Must be able to move and/or lift up to 25 pounds Wireless Lifestyle conducts criminal background checks on all candidates. All candidates must be eligible to work in the U.S.

Wireless Lifestyle is committed to creating a diverse environment and is proud to be an equal opportunity employer.