Senior Enrollment/Eligibility Representative - AZ Telecommute & Cypress, CA - Full-time / Part-time

Position Description:Working in Operations at UnitedHealth Group is one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.(sm)If it sounds too good to be true, consider this: Through our family of businesses and a lot of inspired individuals, we're building a high performance structure that works better for more people in more ways. Positions in
this function are responsible for preparing, processing and maintaining
new member or group enrollments. Positions may load new member or group
data into the enrollment database & update the database with
changes. Positions may also respond to member eligibility or group
questions & verify enrollment status. Positions may work with
various types of member correspondence. Positions may also be
responsible for reconciling eligibility discrepancies, analyzing
transactional data & submitting retroactive eligibility changes.
Positions may also be responsible for inventory control of member and
group transactions.Primary Responsibilities:Loading new member or group data into the enrollment database & update the database with changesResponding to member eligibility or group questions & verify enrollment statusWorking with various types of member correspondenceReconciling eligibility discrepancies, analyzing transactional data & submitting retroactive eligibility changesInventory control of member and group transactionsWorking with underwriters and brokers and do the full enrollment process from inquiries to quotesWork is frequently completed without established proceduresWorks independentlyMay act as a resource for others May coordinate others activitiesExtensive work experience within own function.Work is frequently completed without established procedures.Works independently.May act as a resource for others. May coordinate others activities. These positions include one located in office in CA and one AZ telecommute position. 

Requirements:High school diploma or GED.2+ years of experience in an office setting environment using the telephone and computer as the primary instruments to perform job duties is required.Familiarity with Windows PC applications, which includes the ability to learn new and complex computer system is required.Intermediate level MS Excel knowledge is required.Must be able to work the hours of 8am to 5pm Monday through Friday. Must be willing to work overtime as needed.Preferred Qualifications:Experience reading and constructing flat files.                                                Experience utilizing UNET/NICE/IA software is preferred.                                                    Previous healthcare insurance experience.Previous experience working with Enrollment/Eligibility software is preferred.Experience with data analysis is preferred.BA/BS Degree.Physical Requirements and Work Environment:Frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or mouse, handling other objects, long periods working at a computer Service center environment with moderate noise level due to Representatives talking, computers, printers, and floor activityCareers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 14 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near-obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, military families and veterans where ever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do your life's best work.SMDiversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.