Enrollment/Eligibility Representative - Lexington, KY

Position Description:Working in Operations at UnitedHealth Group is one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.If it sounds too good to be true, consider this: Through our family of businesses and a lot of inspired individuals, we're building a high-performance structure that works better for more people in more ways. This position requires technical background in AS400 systems and experience with billing and customer service skills. Requires a lot of data entry, working with worksheets, written correspondence, in addition to working in a workgroup call queue for customer service inquiries. Experience working with ERISA compliant benefit funds is a plus.Primary Responsibilities:

Researching errors by comparing enrollment error reports against system information along with CMS (Center for Medicare and Medicaid Services) records.
Sending correspondence to members or CMS (Center for Medicare and Medicaid Services) to gather information or provide updates for corrections.
Reconciling reports
Performing basic clerical functions with proficient PC skills
Analytical and Researching techniques to trend or quantify projects
Initiate and assist with developments/changes to increase or change quality and productivity
Preparing, processing, and maintaining new member or group enrollments
Responding to member eligibility or group questions & verify enrollment status
Working with various types of member correspondence
Reconciling eligibility discrepancies, analyzing transactional data & submitting retroactive eligibility changes
Inventory control of member and group transactions

Required Qualifications:

An education level of at least a High School Diploma/GED OR at least 10 years of work experience is required
2+ years of experience in an open Call Center setting using the telephone and computer as the primary instruments to perform job duties is required
2+ years of previous billing experience 
Intermediate proficiency with Windows PC applications and MS Office Word, Excel and Outlook
Previous Healthcare Insurance Industry experience is required
Preferred Qualifications:

Previous Enrollment/Eligibility experience preferred
Previous experience working with ERISA Compliant Benefit Funds
AS400 experience preferredCareers at UnitedHealthcare Employer & Individual. We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of health care. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life's best work.
Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.