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in Schaumburg, IL

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Hours Full-time, Part-time
Location Schaumburg, IL
Schaumburg, Illinois

About this job

Great sales are the result of strong purpose, conviction and pride - pride in your ability and your product. UnitedHealth Group offers a portfolio of products that are greatly improving the life of others. Bring along your passion and do your life's best work.(sm)
 
Primary Responsibilities:

Serves as the primary liaison between Catalyst Rx and its clients  Ensures a smooth implementation of pharmacy benefit management programs and provides superior and proactive consultative account management with a focus on improving the bottom line
Serving as the primary Catalyst Rx contact for strategic and high-level management of assigned accounts
Planning and managing assigned accounts according to an agreed upon strategy with the goal of retaining >90% of client lives
Maintaining documentation of most current benefit designs, including exclusions, inclusions and co-pay structures and ensures that information is accessible to Customer Service Pharmacy Technicians.  Documenting plan change requests from clients and obtains appropriate approval, updates the Benefit Design Summary on the web, and confirming the plan change is completed and accurate.  Reviewing Benefit Design Summary documents at least annually with clients and receives appropriate client signatures of approval
Maintaining consistent and regular client communication.  Preparing quarterly client status briefs, including identification of cost drivers, recommendations for cost savings opportunities, utilization reports, Rx Updates, and Catalyst Rx news. Conducting regular on-site or telephonic client meetings to proactively review client benefits and drug utilization
Establishing multiple corporate relationships and participates in client sponsored events/charities.  Cultivating in-group growth through these relationships
Working with Director on rebid worksheets and renegotiating contracts with clients to obtain extended agreements while losing as little profitability as possible
Understanding and executing the client contract according to the terms and conditions, including but not limited to the monitoring and reporting of performance guarantees
Staying abreast of industry trends and developments and demonstrates strong communication skills in presenting these to clients
Managing and mentoring Representatives and/or Coordinators assigned to accounts
Supporting client open enrollment process by preparing communication materials and attending open enrollment meetings
Following all policies and procedures related to job responsibilities and participating in the development and maintenance of departmental policies and procedures for Client Services, as appropriate
Assisting in the development of client specific implementation plans and managing overall client implementations, including but not limited to written signature of approval by the client of the Benefit Design Summary within 30 days of the client’s effective date with Catalyst Rx
Providing regular feedback to management team regarding client requirement status and business development opportunities
Provides training, support and direction to Customer Service Pharmacy Technicians, as necessary.  Updates the web tool with appropriate client specific information, e.g. member communication materials, formulary exceptions, exception documents.  Educates and assists clients in using help desk for day-to-day inquiries
Assisting in client training for remote system access and reporting
Participating in sales preparation meetings and finalist sales presentations as necessary; regularly attending and actively participating in company meetings as requested
Ensuring quick response and follow-up to client inquiries, including returning phone calls and emails within 2 hours and attempted resolution of all issues in less than 48 hours.  Follows-up with client within 24 hours after issue resolution
Participating as preceptor/mentor to new staff as requested; assisting in the development of training topics and materials for coworkers; provides support to other departments as requested
Performing other duties as assigned to meet corporate objectives
Significant travel required

Requirements

Required Qualifications:

Bachelor’s Degree and 3+ years related experience
Equivalent combination of education and experience in the PBM industry with specific emphasis on client implementation and account management considered
Demonstrated success in the healthcare, managed care, or pharmaceutical industries
Must have strong account management, implementation, problem solving, organizational, communication, and interpersonal skills
Assets:

Drug knowledge a plus
 
Careers with OptumRx. We’re one of the largest and most innovative pharmacy benefits managers in the US, serving more than 12 million people nationwide. Here you’ll fill far more than prescriptions. As a member of one of our pharmacy teams, you’re empowered to be your best and do whatever it takes to help each customer. You’ll find unrivaled support and training as well as a wealth of growth and development opportunities driven by your performance and limited only by your imagination. Join us. There’s no better place to help people live healthier lives while doing your life’s best work.(sm)
 
Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
 
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.