Tobacco Cessation Specialist - Seattle, WA or Telecommute - Full-time / Part-time

Position Description:

Energize your career with one of Healthcare’s fastest growing companies.  
 
You
dream of a great career with a great company - where you can make an
impact and help people.  We dream of giving you the opportunity to do
just this.  And with the incredible growth of our business, it’s a dream
that definitely can come true. Already one of the world’s leading
Healthcare companies, UnitedHealth Group is restlessly pursuing new ways
to operate our Service Centers, improve our Service levels and help
people lead healthier lives. We live for the opportunity to make a
difference and right now, we are living it up.
 
This
opportunity is with one of our most exciting business areas: Optum - a
growing part of our family of companies that make UnitedHealth Group a
Fortune 14 leader.
 
Optum helps
nearly 60 million Americans live their lives to the fullest by
educating them about their symptoms, conditions, and treatments; helping
them to navigate the system, finance their Healthcare needs, and stay
on track with their Health goals. No other business touches so many
lives in such a positive way. And we do it all with every action focused
on our shared values of Integrity, Compassion, Relationships,
Innovation, and Performance.
What
makes your clinical career greater with UnitedHealth Group? You'll work
within an incredible team culture; a clinical and business
collaboration that is learning and evolving every day. And, when you
contribute, you'll open doors for yourself that simply do not exist in
any other organization, anywhere.
Using
the highest standards of customer service, the Tobacco Cessation Specialist is a
phone-based specialist who supports people in their stop-smoking
process. Specialist are trained in the Quit for Life model, which has
over 25 years of evidence based success. Positions in this function are
responsible for participant-focused behavior 
Change services via the
telephone to support participants' process to quit tobacco use. Coaches
utilize participant-focused interventions, as well as Cognitive
Behavioral Therapy and Motivational Interviewing to move participants
along the change continuum to quit tobacco. Requires undergraduate
degree, in related field preferred. Prior work experience in behavior
change service, counseling, chemical dependency counseling or health
education preferred.
Primary Responsibilities: 

Speak with members (inbound / outbound) about Quit for Life program.This is a telephone position with the Service Delivery Team in Seattle.Ability to work on the phone for extended periods.Excellent active listening skills.High attention to detail.Demonstrate ability to effectively communicate.Must be abstinent from tobacco or nicotine use for two or more years.Values and practices the basic elements of a healthy lifestyle.Demonstrated dependability and professional demeanor.
We're sorry, but if you have smoked constantly, in a
social setting, or even an occasional "puff" in the last two years, we
are unable to hire you.
GENERAL CRITERIA FOR CANDIDATES WORKING AT HOME:
Dedicated, ergonomically sound, and HIPAA compliant work spaceYou cannot be primary caregiver for children under age 13 during work hoursControlled work environment that is free from distractions (no noise, including radio, TV, roommates, pets, etc.)Able to provide your own high speed internet connections (DSL or cable modem)
TECHNOLOGY CRITERIA FOR WORKING FROM HOME
Personal computer (not a Macintosh or virtual PC)Microsoft Windows XP Service 3 pack or higher, Vista, or Windows 7 or higherProcessor speed 733MHz or fasterMemory: 1GB RAM; at least 2GB RAM encouraged for Vista usersFree Disk Space: 10 GBComputer Monitor that supports a minimal resolution of 1024x768You must be an administrator of your computer to install the softwareA wired connection to your internet (no wireless internet connection)
Some examples of systems which won't support system:

Not through Comcast or Vonage (through the cable)Not a jack plugged into an electrical outlet or connected to wireless technologyThis is a telecommuting position for candidates
living in FL, TX, OK, MO, WA, IN, and HI (Island of Oahu only). If you
live in the Seattle, WA area, training will be held onsite.

Required Qualifications:

Bachelor's Degree
2+ years tobacco and nicotine
free (includes all forms of nicotine including electronic cigarettes,
chewing tobacco, cigarettes or any other form of nicotine/tobacco)
Must be able to create, edit, save, and send documents utilizing Microsoft Word, Excel, and Outlook
Must be able to navigate a PC to open applications, send emails, and perform data entry
Must be able to work regular schedule, after training, between the hours of 12:30 PM - 9:00 PM in the time zone of residence
Must be able to work to work at least 1 weekend day per week
If telecommuting, must have
access to hard wired high speed internet connection at home and a
personal computer (PC only) with Microsoft Windows XP Service Pack 3,
Vista, Windows 7, or higher
Preferred Qualifications:

Experience working in a Customer Service or Call Center environmentBilingual in Spanish and EnglishExperience in Behavior Change Service, Counseling, Chemical Dependency, or Health EducationPrevious experience providing interventions in Behavior Change Programs
Are you ready for an
opportunity that can transform your career? Get on the Alere Health team
as we continue to transform health care every day.  
Now part of Optum, Alere Health is building a future of opportunities.
We provide leading edge products and services including condition and
case management, wellbeing, and women's and children's health services
for more than 200 health plans, 89 Fortune 500 employers, 29 states and
22 million people. Now, with our integration into Optum and the
UnitedHealth Group organization, our growth and impact is multiplying
every day. If you bring a lot of passion and aspiration to your work, you'll fit in here and discover the opportunity to do your life's best work.
Diversity
creates a healthier atmosphere: All qualified applicants will receive
consideration for employment without regard to race, color, religion,
sex, age, national origin, protected veteran status, disability status,
sexual orientation, gender identity or expression, marital status,
genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.