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Hours Full-time, Part-time
Location Chicago, IL
Chicago, Illinois

About this job

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
Primary Responsibilities:


Maintain overall accountability for client satisfaction, retention and growth

Use strong industry knowledge to add value to the clients operation and look for up sell opportunities

Maintain an ongoing knowledge of client’s business; as well as their contract with Catamaran

Provide leadership for new client projects/implementations

Provide regular communication to senior management on client concerns and feedback

Communicate with clients via face-to-face meetings, conference calls and written correspondence

Interface with internal Catamaran departments

Assist marketing in the development of sales strategies; product/service information

Document all client-related activities using CustomerFirst and/or SalesForce.com

Maintain client business plan; including Profit/Loss management

Monitor performance guarantees/Service Level Agreements

Negotiate contract renewals; ideally without bid process

Conduct periodic reviews with client and recommend new products/services as appropriate

Participate in best and final sales support as appropriate

Travel to client sites may be required

Other duties as assigned

Requirements

Required Qualifications:


Bachelor's degree in business administration or a related field from a four-year college or university, OR 4-5 years of related experience

Exhibit proficiency in executing software programs and utilities specific to Catamaran's applications

Ability to read, analyze and interpret procedures, general business periodicals and professional journals

Ability to effectively present information and respond to questions from clients, management and technical associates

Ability to write reports, business correspondence and technical specifications

Ability to solve practical issues and deal with many variables in situations where only limited standardization exists

Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

Good mathematical ability

Experience with various software products

Excellent organizational skills

Excellent verbal and written communication skills

Project management skills

Customer service orientation and relationship management skills
   
Careers with OptumRx. We’re one of the largest and most innovative pharmacy benefits managers in the US, serving more than 12 million people nationwide. Here you’ll fill far more than prescriptions. As a member of one of our pharmacy teams, you’re empowered to be your best and do whatever it takes to help each customer. You’ll find unrivaled support and training as well as a wealth of growth and development opportunities driven by your performance and limited only by your imagination. Join us. There’s no better place to help people live healthier lives while doing your life’s best work.(sm)
 
Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
 
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.