Business Process Consultant, OSS Call Admin Services - MN, CA, TX

If you believe that there's always a better way to do business, make your way to UnitedHealth Group. Join us in our mission to change the landscape of the health care industry and its future. To do that, we need to be smart about the business of health care. That's where you come in. As a Business Process Consultant you would be responsible for end-to-end business process activities - creating, controlling and improving business processes.
 
The Business Process Consultant for Optum Shared Service Customer Care's Consumer Experience department in the Process Management team supporting Admin Call Services will work on migration processes and projects relating to call/contact center operations (includes chat and email) functionality. In this role, the BPC leads process design and participates on project migrations and implementation teams in process improvement activities. You may diagnose process improvement opportunities and develop solutions using principles of process excellence, project management, and related tools.
 
This group handles migrations and implementations of applications and system initiatives and will work to define and improve processes while working closely to support project management leaders with project related tasks. 
 
Primary Responsibilities:

Anticipates customer needs and proactively develops solutions to meet them
Serves as a key resource on complex and/or critical issues
Solves complex problems and develops innovative solutions
Performs complex conceptual analyses
Reviews work performed by others and provides recommendations for improvement
Forecasts and plans resource requirements
Authorizes deviations from standards
May lead functional or segment teams or projects
Provides explanations and information to others on the most complex issues
Motivates and inspires other team members

Required Qualifications:

Bachelor's degree from accredited institution
3+ years in a business analysis/business process or operations role
1+ years of experience facilitating project requirements development
3+ years of experience in any call/contact center field
3+ years of experience working with project management principals and teams
Ability to break down complex tasks into actionable pieces
Ability to influence others to align their actions with core objectives
Ability to be self-motivated and work independently
Professional demeanor, comfortable in senior leadership facing role
Strong communication skills
Intermediate proficiency with MS PowerPoint, Visio, Excel, Word
Preferred Qualifications:

Master's degree
2+ years of experience working with one or more of UHG's core operations
2+ years of experience in healthcare related field
Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)
 
 
Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
 
 
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
 
 
Job Keywords: business processes, business process consultant, project management, operations, healthcare, health care, call center, California, CA, Minnesota, MN, Texas, TX, telecommute, remote