Customer Service Representative 1 - Full-time / Part-time

Job Title:

Customer Service Representative 1

Job ID Number:

5161345

Schedule Type:

Reg-Time

Work Hours:

40

Location:

Des Moines,IA

Qualifications:

Job Description

Wells Fargo's Consumer Lending Group (CLG) is an industry leader in supporting homeowners and consumers. We put customers at the center of all that we do. We make every decision - and design every product and service - with our customers in mind.

It starts with you. We must attract, develop, retain and motivate the most talented people - those who care and who work together as partners across business units and functions. We value and promote diversity and inclusion in every aspect of our business and at every level of our organization.

The CLG team includes Home Lending, Consumer Credit Card, Personal Loans and Lines, Direct Auto, Dealer Services, Commercial Auto, Retail Services and Education Financial Services including the professional services teams that partner with these businesses - Human Resources, Finance, Credit Risk, and Compliance & Operational Risk.

Our Retail Services team partners with retail merchants to issue private label credit cards to consumers for use at their store. It's one of the largest entry points for new households into Wells Fargo.

Wells Fargo Retail Services partners with retail merchants to offer financing on goods and services in industries such as home improvement, home furnishings, healthcare, and jewelry. This position is with Client Processing, a department within Retail Services responsible for handling incoming calls from merchants on a wide variety of inquiries related to their consumer finance programs and cardholder applications and/or accounts.

This is a call center position requiring the handling of incoming phone calls and strict adherence to a set schedule. Breaks and lunches are scheduled. A monthly Performance Incentive may be earned based on the level of performance on several measures centered around production and quality. The operating hours of this department are currently Monday-Saturday 8:00am-10:00pm and Sunday 10:00am-10:00pm. Candidates must be available to work both nights and weekends in order to support hours of operations. Typical shifts include at least one evening shift until around 8pm and a shift on either Saturday or Sunday. A 15% shift differential applies to all hours worked after 4pm, as long as the team member works at least 4 hours after 4pm during the given shift. Candidates must also be available to work holidays as required to meet the needs of the business. This position is in a call center environment with scheduled breaks and lunches. Training starts January 4th, 2016. Paid training is the first 4 weeks from 8-4:30PM M-F, then you will move into an open schedule.

Ability to work evening, weekend, and holiday shifts as needed.

Required Qualifications

1+ year of experience interacting with people or customers, demonstrated through work, military, or education

Desired Qualifications

Ability to effectively listen and elicit information Excellent verbal, written, and interpersonal communication skills Basic Microsoft Office skills Ability to navigate multiple computer systems, applications, and utilize search tools to find information Ability to troubleshoot common computer problems Ability to navigate multiple computer screens while working on the phone

Disclaimer

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.