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Retail Store Manager
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | minneapolis, Minnesota |
About this job
Our story began 25 years ago with a simple but revolutionary idea -- to create the perfect cup of coffee. An industry pioneer, Nestl Nespresso has become an international reference for the highest quality coffee and an iconic symbol of refined elegance. We are now in more than 50 countries and our team has grown well beyond 7,000 employees. We are part of Nestl SA in Switzerland, the world's largest food company. Nespresso USA continues to drive momentum and innovation in our market segment, and in North America, we're just getting started.
Come join our growing team, the taste of something better awaits you! Nespresso USA is seeking a dynamic, sales-driven, Boutique Manager to join our boutique in the Minneapolis location!
Key Responsibilities
Boutique Operations:
* Execute the strategy to achieve the sales and profitability targets
* Manage the boutique inventory; ensure appropriate levels to meet the needs of the business by placing orders according to delivery plan, checking in deliveries, and avoiding out of stocks
* Organize monthly team meetings including management team meetings to align team on targets and priorities
* Establish plans and allocate the daily tasks to team members and ensure appropriate staff coverage based on sales forecast
* Assist in analysis of sales reports and data to determine the needs of the business and set business strategies with Regional and District Managers
* Ensure a safe work environment reporting all incidents/hazards to appropriate business partners
* Collaborate with Regional and District Managers to identify marketing opportunities to support sales and promotions
* Comply with all Boutique policies and procedures; ensuring all cash management procedures are properly followed
* Build and maintain good communication with all members of corporate offices, mall offices and other partner stores
* Implement and maintain all merchandising directives; partnering with the Regional Manager and District Manager to ensure execution of effective merchandising strategies
Customer Care:
* Ensure a seamless and consistent customer experience from customer reception to check out including informative product tastings for all customers
* Respond appropriately to customer complaints resolving the problem quickly and effectively
* Proactively ensure accuracy of customer database and utilize information to increase sales and customer contact
Develop People:
* Recruit, manage and motivate a high performing team of Boutique Coffee Specialists (Sales Associates), Boutique Team Leaders, and Assistant Boutique Manager
* Continuously inspire staff to drive assigned sales and productivity goals and deliver results
* Support the development of associates' sales techniques, ensuring the team is knowledgeable about all products and quality standards
* Resolve all human resources issues in a timely and effective manner, partnering with HR when necessary
* Ensure integrity of payroll and the payroll process
* Ensure uniform standards are reflective of the brand image and adhered to at all times
* Comply with all applicable State and Federal Employment laws and guidelines
Qualifications
Education:
* High School Diploma or GED required
* Bachelor's Degree preferred
Requirements:
* 4+ years prior extensive professional experience in retail
* 2+ years of experience in people management including motivation and development of direct reports
* Must demonstrate strong verbal communication skills allowing for effective communication with your customers and employees
* Experience in customer complaint management
* Experience in project management processes and change management
* Must possess working knowledge of operating retail POS systems, Microsoft Word, Excel and Outlook email
* Must have full availability to work evenings, weekends and holidays
Physical Requirements:
* Must be able to lift, carry or otherwise move objects weighing up to 25 pounds when merchandising the sales floor and use of ladders or stairs
* Must be able to balance, stoop, kneel, crouch or crawl and stand for extended periods of time
The Nestle companies are equal opportunity and affirmative action employers and are looking for diversity in candidates for employment: Minority/Female/Disabled/Protected Veteran
Come join our growing team, the taste of something better awaits you! Nespresso USA is seeking a dynamic, sales-driven, Boutique Manager to join our boutique in the Minneapolis location!
Key Responsibilities
Boutique Operations:
* Execute the strategy to achieve the sales and profitability targets
* Manage the boutique inventory; ensure appropriate levels to meet the needs of the business by placing orders according to delivery plan, checking in deliveries, and avoiding out of stocks
* Organize monthly team meetings including management team meetings to align team on targets and priorities
* Establish plans and allocate the daily tasks to team members and ensure appropriate staff coverage based on sales forecast
* Assist in analysis of sales reports and data to determine the needs of the business and set business strategies with Regional and District Managers
* Ensure a safe work environment reporting all incidents/hazards to appropriate business partners
* Collaborate with Regional and District Managers to identify marketing opportunities to support sales and promotions
* Comply with all Boutique policies and procedures; ensuring all cash management procedures are properly followed
* Build and maintain good communication with all members of corporate offices, mall offices and other partner stores
* Implement and maintain all merchandising directives; partnering with the Regional Manager and District Manager to ensure execution of effective merchandising strategies
Customer Care:
* Ensure a seamless and consistent customer experience from customer reception to check out including informative product tastings for all customers
* Respond appropriately to customer complaints resolving the problem quickly and effectively
* Proactively ensure accuracy of customer database and utilize information to increase sales and customer contact
Develop People:
* Recruit, manage and motivate a high performing team of Boutique Coffee Specialists (Sales Associates), Boutique Team Leaders, and Assistant Boutique Manager
* Continuously inspire staff to drive assigned sales and productivity goals and deliver results
* Support the development of associates' sales techniques, ensuring the team is knowledgeable about all products and quality standards
* Resolve all human resources issues in a timely and effective manner, partnering with HR when necessary
* Ensure integrity of payroll and the payroll process
* Ensure uniform standards are reflective of the brand image and adhered to at all times
* Comply with all applicable State and Federal Employment laws and guidelines
Qualifications
Education:
* High School Diploma or GED required
* Bachelor's Degree preferred
Requirements:
* 4+ years prior extensive professional experience in retail
* 2+ years of experience in people management including motivation and development of direct reports
* Must demonstrate strong verbal communication skills allowing for effective communication with your customers and employees
* Experience in customer complaint management
* Experience in project management processes and change management
* Must possess working knowledge of operating retail POS systems, Microsoft Word, Excel and Outlook email
* Must have full availability to work evenings, weekends and holidays
Physical Requirements:
* Must be able to lift, carry or otherwise move objects weighing up to 25 pounds when merchandising the sales floor and use of ladders or stairs
* Must be able to balance, stoop, kneel, crouch or crawl and stand for extended periods of time
The Nestle companies are equal opportunity and affirmative action employers and are looking for diversity in candidates for employment: Minority/Female/Disabled/Protected Veteran