Office Technician (typing) - Full-time / Part-time

Under the general direction of the Staff Services Manager I, the Office Technician (Typing) provides clerical and technical support to the Complaint and Compliance Unit. The OT (T) is responsible for reviewing, processing, and tracking incoming complaints. Duties include, but are not limited to the following: Input dentistry complaint information received into the Board's Enforcement Automated tracking system, Consumer Affairs System (CAS) and update the system as needed or directed. Independently draft or process discrepancy or acknowledgment notices or other written communication notices regarding the dentistry complaint and send to complainant. Review consumer complaint and apply Board statute, regulations, processes or procedures for determining appropriate violation codes and assign the complaint to the consumer services analyst. Design and implement a tracking method and follow-up database system to ensure accountability and control of complaint intake records received and assigned. Draft reports for management updates regarding specific complaints. Respond to e-mail inquiries from the Complaint intake e-mail box. Assess each e-mail to ascertain the problem, conduct research, consult with section colleagues or management to understand the situation, Draft and update templates for management approval and send responses on the least sensitive, routine inquires, Assign complex or highly technical inquiry e-mails to the complaint analyst. Answer and provide assistance on incoming calls. Apply Board statue, regulations, processes and procedures in providing responses to sensitive, routine inquiries regarding laws, regulations and departmental policies in reference to dentistry complaints. Mail out complaint forms to consumers or licensees as requested. Process all incoming mail and distribute to appropriate staff, assist in filing and routing information to appropriate staff.

Background Check Requirements: Title 11, section 703D California Code of Regulations requires criminal record checks of all personnel who have access to Criminal Offender Record Information (CORI). Pursuant to this requirement, applicants for this position will be required to submit fingerprints to the Department of Justice and be cleared before hiring.

WHO MAY APPLY: Eligible candidates who are current State employees with status in the above classification or lateral transfers in an equivalent class, former State employees who can reinstate into this classification or persons who are reachable on a current employment list for this classification. All methods of appointments, including Training and Development (T&D) Assignments and all tenures and time bases will be considered. SROA and Surplus candidates are encouraged to apply. Appointment is subject to SROA and State Surplus policies. Surplus candidates must submit a copy of their surplus status letter. All applicants, regardless of the type of eligibility, must meet the Minimum Qualifications of the classification. To view the Minimum Qualifications, please go to http://www.calhr.ca.gov/state-hr-professionals/Pages/job-descriptions.aspx and enter the classification code or classification title you wish to review. In addition, please attach all required supporting documents (i.e. transcript/diploma, license and/or required certificate) to your application. STATE APPLICATION (STD 678 Rev. 10/2013) All interested applicants must submit a State Application with original signature, and must clearly indicate the basis of their eligibility (list, transfer, or reinstatement, [do not notate LEAP eligibility]) in the "Explanations" section of the STD 678. In addition, employment information MUST be complete with dates, duties and responsibilities, contact names and phone number of supervisors. Candidates who do not submit all of the required documentation (incomplete application package) will be eliminated from the selection process. Please remove the Equal Employment Opportunity page as the information is not needed for job vacancies. All submitted information will be screened and the most qualified candidates will be invited to an interview. All appointments are subject to approval of the DCA Office of Human Resources. The State of California and DCA is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.