The job below is no longer available.
Customer Srvc Representative - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Linthicum, Maryland |
About this job
POSITION SUMMARY
Candidate must be able to efficiently and professionally, handle a high volume of inbound calls. Calls received are from both members and providers, enrolled in the Medicaid HealthChoice program.
Fundamental Components:
Type at least 45 words a minute, an intense ability to multi-task, while utilizing excellent analytical skills to resolve first level inquiries. The member services department is the core of our managed care organization and must provide assistance to members, internal departments, regulatory agencies, and/or local vendors. Qualified candidates should possess great written and verbal communication skills.
BACKGROUND/EXPERIENCE desired:
At least 2 years of Customer Service experience (call center environment). Strong analytical, written/oral communication skills. High school diploma is required, Associates degree or higher is preferred. Strong computer skills (proficient in all Microsoft applications with a thorough understanding of computer navigation). Type at least 40 WPM. Bilingual (English and Spanish) candidate is preferred
EDUCATION
The highest level of education desired for candidates in this position is a High School diploma, G.E.D. or equivalent experience.
FUNCTIONAL EXPERIENCES
Functional - Customer Service/Call center monitoring & analysis - Inbound calls - call center location/1-3 Years
TECHNOLOGY EXPERIENCES
Technical - Aetna Applications/QNXT/1-3 Years/End User
REQUIRED SKILLS
General Business/Maximizing Work Practices/ADVANCED
Service/Handling Service Challenges/ADVANCED
Telework Specifications:
Option for telework will be evaluated after a certain period of employment. Flexible telework / office-based schedule (must live near certain office location)
ADDITIONAL JOB INFORMATION
Hours of operation are 8-5pm, M-F.
Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.
We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.
Together we will empower people to live healthier lives.
Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.
We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.
We conduct pre-employment drug and background testing. Benefit eligibility may vary by position. Click here to review the benefits associated with this position.
Employment Type Regular Career Band Description Business Support & Technical
Candidate must be able to efficiently and professionally, handle a high volume of inbound calls. Calls received are from both members and providers, enrolled in the Medicaid HealthChoice program.
Fundamental Components:
Type at least 45 words a minute, an intense ability to multi-task, while utilizing excellent analytical skills to resolve first level inquiries. The member services department is the core of our managed care organization and must provide assistance to members, internal departments, regulatory agencies, and/or local vendors. Qualified candidates should possess great written and verbal communication skills.
BACKGROUND/EXPERIENCE desired:
At least 2 years of Customer Service experience (call center environment). Strong analytical, written/oral communication skills. High school diploma is required, Associates degree or higher is preferred. Strong computer skills (proficient in all Microsoft applications with a thorough understanding of computer navigation). Type at least 40 WPM. Bilingual (English and Spanish) candidate is preferred
EDUCATION
The highest level of education desired for candidates in this position is a High School diploma, G.E.D. or equivalent experience.
FUNCTIONAL EXPERIENCES
Functional - Customer Service/Call center monitoring & analysis - Inbound calls - call center location/1-3 Years
TECHNOLOGY EXPERIENCES
Technical - Aetna Applications/QNXT/1-3 Years/End User
REQUIRED SKILLS
General Business/Maximizing Work Practices/ADVANCED
Service/Handling Service Challenges/ADVANCED
Telework Specifications:
Option for telework will be evaluated after a certain period of employment. Flexible telework / office-based schedule (must live near certain office location)
ADDITIONAL JOB INFORMATION
Hours of operation are 8-5pm, M-F.
Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.
We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.
Together we will empower people to live healthier lives.
Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.
We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.
We conduct pre-employment drug and background testing. Benefit eligibility may vary by position. Click here to review the benefits associated with this position.
Employment Type Regular Career Band Description Business Support & Technical